ICONMA
User Support Specialist
ICONMA, Anaheim, California, United States, 92808
Location: Anaheim, CADuration: 12 months
Description:Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
Skills/Experience:Two years experience in a desktop support role positionAbility to work efficiently and independentlyRemain calm in stressful situationsBe comfortable working will all levels of customersExcellent troubleshooting skillsExperience using ticketing softwareExperience using remote desktop toolsExperience with Active Directory and SCCM
Required Skills:Technical troubleshooting skillsHardware and software knowledge; understanding hardware and their components; operating systems; and softwareRemote desktop knowledge, preferably BomgarTicketing software knowledge
Desired Skills:Remote desktop knowledge, preferably BomgarTicketing software knowledge, preferably ServiceNowWorkable knowledge of Intune/ computer management software.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Description:Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
Skills/Experience:Two years experience in a desktop support role positionAbility to work efficiently and independentlyRemain calm in stressful situationsBe comfortable working will all levels of customersExcellent troubleshooting skillsExperience using ticketing softwareExperience using remote desktop toolsExperience with Active Directory and SCCM
Required Skills:Technical troubleshooting skillsHardware and software knowledge; understanding hardware and their components; operating systems; and softwareRemote desktop knowledge, preferably BomgarTicketing software knowledge
Desired Skills:Remote desktop knowledge, preferably BomgarTicketing software knowledge, preferably ServiceNowWorkable knowledge of Intune/ computer management software.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.