IT Support Analyst (on-site)

This role is on-site, and only local candidates will be considered

Expected Salary Range

$70,000 - $90,000 (depends on experience)

• Opportunity to join a leading importer and exporter of sugar in North America, with decades of industry experience and innovative technology
• Join a stable, family-oriented company with 20+ years of success and opportunities for career growth
• Enjoy regular company events, lunches, groceries, a gym, and other perks in a brand-new office
• Be part of a dynamic team where most employees have been promoted from within and stayed for 10+ years

• Provide support across multiple technologies and business areas, acting as the first point of contact for IT issues via phone, email, or instant message
• Build, install, and configure PCs, wireless networks, and peripheral devices like printers and smart phones
• Monitor system performance, troubleshoot issues, and manage applications and hardware components
• Perform SQL queries to retrieve and manipulate data, generate management reports, and ensure database performance and integrity
• Set up accounts, perform remote troubleshooting, and ensure security controls, backups, and firewall management are maintained
• Assist with system upgrades, review vendor performance, and oversee contracts with suppliers

• 3-5 years of Help Desk experience, with a passion for networking and programming
• Scripting experience in Microsoft 365, familiarity with PowerShell, and Cisco Umbrella (VPN, DNS, firewalls, etc.)
• Strong communication skills, customer-focused approach, and ability to deliver a white-glove experience to end users
• Ability to travel periodically to refineries located in Pennsylvania, Virginia, and Texas (10-15% travel required)
• Fluency in Spanish is a BIG plus
• Must be extroverted, team-oriented, and located within 45 minutes of Westport, CT

CFSOCT2024

INOCT2024

CBOCT2024

ZRCFSTECH

LI-MH3