cyberThink
Technical Support Specialist
cyberThink, Salem, Virginia, us, 24155
Job Description:As a Technical Support Specialist, you will primarily focus on working with field staff to support new technology and devices, fostering innovation to enhance daily job functions. You will provide division-specific end-user support, ensuring effective troubleshooting and problem management while maintaining strong communication with users.
Key Responsibilities:
Provide comprehensive support for Microsoft Desktop products, including Windows, SharePoint, MS Office Suite, and MS Teams.Troubleshoot hardware and software issues on desktop and laptop computers as well as wireless devices.Communicate effectively, both verbally and in writing, with individuals and groups to resolve technical issues.Utilize help request tracking and reporting tools to manage and document user requests efficiently.Maintain a strong customer service approach, prioritizing a "customer first" attitude in all interactions.Train field staff on computer usage and technology applications to enhance their operational efficiency.Create and update training documentation for computer and mobile device applications in an enterprise environment.Escalate issues as necessary to ensure timely resolution of customer concerns.
Required Skills, Experiences, Education, and Competencies:
Extensive experience with Microsoft Desktop products, including Windows, SharePoint, MS Office, Office 365, and MS Teams.Proficient in troubleshooting tools and managing desktop and laptop computers, as well as wireless devices.Strong verbal and written communication skills for effective interaction with individuals and groups.Experience with help desk request tracking and reporting tools.Excellent customer service skills, with a focus on a "customer first" attitude.Ability to provide computer training and create relevant training documentation.Knowledge of computer and mobile device applications and their operation within an enterprise environment.
The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
Key Responsibilities:
Provide comprehensive support for Microsoft Desktop products, including Windows, SharePoint, MS Office Suite, and MS Teams.Troubleshoot hardware and software issues on desktop and laptop computers as well as wireless devices.Communicate effectively, both verbally and in writing, with individuals and groups to resolve technical issues.Utilize help request tracking and reporting tools to manage and document user requests efficiently.Maintain a strong customer service approach, prioritizing a "customer first" attitude in all interactions.Train field staff on computer usage and technology applications to enhance their operational efficiency.Create and update training documentation for computer and mobile device applications in an enterprise environment.Escalate issues as necessary to ensure timely resolution of customer concerns.
Required Skills, Experiences, Education, and Competencies:
Extensive experience with Microsoft Desktop products, including Windows, SharePoint, MS Office, Office 365, and MS Teams.Proficient in troubleshooting tools and managing desktop and laptop computers, as well as wireless devices.Strong verbal and written communication skills for effective interaction with individuals and groups.Experience with help desk request tracking and reporting tools.Excellent customer service skills, with a focus on a "customer first" attitude.Ability to provide computer training and create relevant training documentation.Knowledge of computer and mobile device applications and their operation within an enterprise environment.
The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.