Crescens
Technical Support
Crescens, Salem, Virginia, us, 24155
Role: Technical SupportLocation: Salem, VADuration: 9+ MonthType: Contract
NOTE:
Is an onsite interview and onsite work.Candidates local to the Roanoke/Salem, VA area required.Candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district.The contract to be extended annually beyond June 30, 2025, likely for 6-12+ months.MUST possess a valid driver's license and have a clear driving history - will drive state vehicleJob Description:
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.Ability to communicate effectively verbally and in writing with individuals and groups.Experience working with help request tracking and reporting tools.Strong Customer Service skills that include "customer first" attitude. Position is responsible for agency-specific end user support throughout Client.Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.Troubleshoot hardware and software issues.Required Skills:
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams.Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices.Ability to communicate effectively verbally and in writing with individuals and groups.Experience working with help desk request tracking and reporting tools.Strong Customer Service skills that include "customer first " attitude.Provide computer training for field staff.Knowledge of computer/mobile device applications and how they operate in an enterprise environment.Experience with creating training documentation.
NOTE:
Is an onsite interview and onsite work.Candidates local to the Roanoke/Salem, VA area required.Candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district.The contract to be extended annually beyond June 30, 2025, likely for 6-12+ months.MUST possess a valid driver's license and have a clear driving history - will drive state vehicleJob Description:
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.Ability to communicate effectively verbally and in writing with individuals and groups.Experience working with help request tracking and reporting tools.Strong Customer Service skills that include "customer first" attitude. Position is responsible for agency-specific end user support throughout Client.Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.Troubleshoot hardware and software issues.Required Skills:
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams.Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices.Ability to communicate effectively verbally and in writing with individuals and groups.Experience working with help desk request tracking and reporting tools.Strong Customer Service skills that include "customer first " attitude.Provide computer training for field staff.Knowledge of computer/mobile device applications and how they operate in an enterprise environment.Experience with creating training documentation.