Help Desk Analyst

firstPRO is now accepting resumes for a Helpdesk Specialist role in Milton, MA. This is a direct hire role and onsite everyday.Job SummaryAssist with technology and operational projects. Provide end user training as requested. Backup the monitoring of the Credit Union's security systems and alerts. Help provide information for regulatory examinations, audits, vendor due diligence and risk management processes.Essential ResponsibilitiesImplement industry best practices and policies based on expert knowledge and organizational needs.Identify, research, and seek resolve a variety of complex end user technical problems; provide user training as needed or requested.Deliver high-quality customer service by addressing inquiries, concerns, and complaints in a professional and courteous manner.Develop documentation/instructions for standard operating procedures.Collaborate with users and IT staff to determine and develop specific information systems requirements and processes.Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, patches, and repairs.Perform installation, setup, configuration, and troubleshooting for PCs, mobile devices, and various peripherals.Assist in the implementation of systems which may include applications, databases, networks, and related systems.Required Experience & SkillsAt least 2 years' experience as an IT Help Desk Specialist or a similar role.Strong knowledge of computer hardware, operating systems, and software applications.Proficient in troubleshooting hardware and software issues on desktops, laptops, printers, and peripherals.Basic understanding of networking principles and protocols.Familiarity with remote support tools and techniques.Excellent communication and interpersonal skills, with the ability to provide technical assistance in a clear and concise manner.