Help Desk Technician

ENTEGRATION, Inc. , a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technicianto support a large client in Waltham, MA. This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required.The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our clients configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs.The

Help Desk Technician

will work closely with our clients management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients.Duties and Responsibilities:Work with team to image and swap out PCs across the entire network.Travel required to swap and replace equipment.Assist with technical support to end-users via phone, email, or in-person.Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devicesInstall, configure, and maintain operating systems, software applications, and peripherals.Assist with setting up and managing user accounts, permissions, and access rights in Active Directory.Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup)Help maintain IT documentation, including hardware/software inventories and technical procedures.Collaborate with senior IT staff for escalated issues and ongoing projects.Ensure the security and privacy of networks and computer systems.Assist with routine maintenance of servers, backups, and system updates.Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systemsWork with team implement, upgrade, migrate, and maintain all Microsoft Windows pcsCollaborate with onsite and remote IT support Team membersQualifications:Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience).2+ years of experience in a help desk or IT support role in a professional environment.Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware.Familiarity with Windows operating systems.Excellent troubleshooting methodology and skills.Ability to work independently and in a team environmentCandidates must always retain the highest level of professionalism.Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locationsWillingness to learn new technologies and develop professionallyMicrosoft Certification (MCSE or MSTP) a plus but not required.Required Technologies:Strong skills deploying, using, and troubleshooting Windows desktop operating systemsUnderstanding of Microsoft Active Directory, Group Policy, and File and Print servicesUnderstanding of Office 365Networking Protocols including DNS, DHCP, & TCP/IPFamiliar with Enterprise Anti-Virus technologiesAn understanding of Terminal /RDP and or Citrix Services administration and troubleshootingExperienced deploying workstations using PDQ, MDT.Candidate must be familiar with automated trouble ticketing systemsCandidate must be familiar with automated systems monitoring toolsFamiliarity with the following technologies is a plus, but not required:Knowledge of Dell hardwareKnowledge of Windows Configuration designerWorking knowledge of Cisco switchesKnowledge of Windows scriptingAbout Us:ENTEGRATION, Inc.

is a leading provider of outsourcing, consulting, and systems integration services. Since 2000,

ENTEGRATION

has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices.ENTEGRATION

specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that todays practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable.

ENTEGRATION

understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner.You can learn more about

ENTEGRATION

by visiting www.entegration.net.ENTEGRATION, Inc.

is an equal opportunity employer.