Raydiant, Inc.
Key Account Manager
Raydiant, Inc., San Francisco, California, United States, 94199
Raydiant is on a mission to create amazing experiences for people everywhere they go.Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard University, Thomson Reuters, and Wahlburgers use Raydiant to keep employees engaged and customers coming back, all while driving revenue.Founded in April 2017, Raydiant is headquartered in San Francisco, California, and is the highest funded company of its kind. Raydiant currently works with 4,500+ brands. To learn more, visit
www.raydiant.com .About the Role
Raydiant is looking for a tenured Account Manager with experience managing high-value technical accounts to help retain and grow Raydiant's most strategic customers. As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within its largest customer base. The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business.This role is located in our San Francisco HQ office and is expected to be in four days a week.WHAT YOU WILL BE DOING
Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations.Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management.Develop a playbook to expand Raydiant’s platform across all franchisee locations.Discover challenges and aspirations with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities.Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development.Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap.Seek opportunities to remove roadblocks and establish new processes, such as cross-functional workflows, for both your sellers and your Account Management team within Raydiant.What We Are Looking For
You have 1-3 years of experience in an account management role.Preferred experience in selling into Restaurant, Retail, and Hospitality verticals.Experience achieving revenue and retention metric goals.Expertise in contract and pricing negotiations with external senior partners.Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with product teams, and balancing expectations for both parties.Experience supporting go-to-market efforts for new products or customer segments without a playbook.Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business needs.Perks/Benefits at Raydiant
401(k) planFlexible PTO and paid holidaysLunch provided 4 days per weekMonthly Social Hours & Quarterly Offsite EventsBe a part of a low ego, high-performance teamBe one of the first 150 people in a very fast-growing companyRaydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.
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www.raydiant.com .About the Role
Raydiant is looking for a tenured Account Manager with experience managing high-value technical accounts to help retain and grow Raydiant's most strategic customers. As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within its largest customer base. The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business.This role is located in our San Francisco HQ office and is expected to be in four days a week.WHAT YOU WILL BE DOING
Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations.Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management.Develop a playbook to expand Raydiant’s platform across all franchisee locations.Discover challenges and aspirations with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities.Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development.Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap.Seek opportunities to remove roadblocks and establish new processes, such as cross-functional workflows, for both your sellers and your Account Management team within Raydiant.What We Are Looking For
You have 1-3 years of experience in an account management role.Preferred experience in selling into Restaurant, Retail, and Hospitality verticals.Experience achieving revenue and retention metric goals.Expertise in contract and pricing negotiations with external senior partners.Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with product teams, and balancing expectations for both parties.Experience supporting go-to-market efforts for new products or customer segments without a playbook.Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business needs.Perks/Benefits at Raydiant
401(k) planFlexible PTO and paid holidaysLunch provided 4 days per weekMonthly Social Hours & Quarterly Offsite EventsBe a part of a low ego, high-performance teamBe one of the first 150 people in a very fast-growing companyRaydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.
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