Public Consulting Group
Client Success Lead (Consultant) - Northwest Region
Public Consulting Group, Santa Fe, New Mexico, us, 87503
Public Consulting Group Client Success Lead (Consultant) - Northwest Region
Santa Fe, New MexicoPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit
www.publicconsultinggroup.com .Duties and ResponsibilitiesCollaborate and coordinate with COE staff and local team(s) to meet our clients’ needs, including engaging with local teams to discuss growth strategy, reviewing new opportunities, and liaising with Program Integrity regarding policy and compliance questions.Work with Client Operations to efficiently implement, support, and optimize clients.Understand the important points of intersection between our Special Education/Case Management and school-based Medicaid services work.Serve as a main point of contact both internally and with clients.Partner on business development initiatives, including demonstrations, proposals, and conference attendance.Manage a multi-state or multi-program portfolio and maintain relationships with state agencies and strategic clients.Implement best practice models for client communication and management.Seek continuous improvement throughout the client journey.Uphold strong project and change management practices.Solicit feedback and champion initiatives that address the evolving needs of our clients.LeadershipEstablish Client Success goals with Client Success Director and monitor progress.Contribute to evolving the Client Success functional area and team.Lead by example to create a professional and respectful team dynamic.Hire, coach, motivate, and retain staff.Supervise Client Success team members to meet client and business goals.Required SkillsCollaboration and relationship building.Decisive and transparent leadership.Team building and staff development.Effective communication skills.Problem-solving abilities.Comfort with ambiguity.Data interpretation skills.Professional maturity and client-focused mindset.Qualifications8+ years of relevant work experience, including client interaction and management.Knowledge of Medicaid is preferred.Demonstrated success in cross-functional collaboration.Supervisory ResponsibilityClient Success PartnersWorking ConditionsRemote. Travel is an integral part of this role for internal and external purposes.CompensationAs required by applicable law, PCG provides a reasonable range of compensation for this role: $70,000-$95,000, along with a range of benefits including medical and dental care, 401k, PTO, and parental leave.EEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and creating a culture of inclusion. We do not discriminate based on any protected status.
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Santa Fe, New MexicoPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit
www.publicconsultinggroup.com .Duties and ResponsibilitiesCollaborate and coordinate with COE staff and local team(s) to meet our clients’ needs, including engaging with local teams to discuss growth strategy, reviewing new opportunities, and liaising with Program Integrity regarding policy and compliance questions.Work with Client Operations to efficiently implement, support, and optimize clients.Understand the important points of intersection between our Special Education/Case Management and school-based Medicaid services work.Serve as a main point of contact both internally and with clients.Partner on business development initiatives, including demonstrations, proposals, and conference attendance.Manage a multi-state or multi-program portfolio and maintain relationships with state agencies and strategic clients.Implement best practice models for client communication and management.Seek continuous improvement throughout the client journey.Uphold strong project and change management practices.Solicit feedback and champion initiatives that address the evolving needs of our clients.LeadershipEstablish Client Success goals with Client Success Director and monitor progress.Contribute to evolving the Client Success functional area and team.Lead by example to create a professional and respectful team dynamic.Hire, coach, motivate, and retain staff.Supervise Client Success team members to meet client and business goals.Required SkillsCollaboration and relationship building.Decisive and transparent leadership.Team building and staff development.Effective communication skills.Problem-solving abilities.Comfort with ambiguity.Data interpretation skills.Professional maturity and client-focused mindset.Qualifications8+ years of relevant work experience, including client interaction and management.Knowledge of Medicaid is preferred.Demonstrated success in cross-functional collaboration.Supervisory ResponsibilityClient Success PartnersWorking ConditionsRemote. Travel is an integral part of this role for internal and external purposes.CompensationAs required by applicable law, PCG provides a reasonable range of compensation for this role: $70,000-$95,000, along with a range of benefits including medical and dental care, 401k, PTO, and parental leave.EEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and creating a culture of inclusion. We do not discriminate based on any protected status.
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