Public Consulting Group
Client Success Lead (Consultant) - Northwest Region
Public Consulting Group, Concord, New Hampshire, United States, 03306
Public Consulting Group - Client Success Lead (Consultant) - Northwest Region
Concord, New HampshirePublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better.Duties and ResponsibilitiesCollaborate and coordinate with COE staff and local team(s) to meet our clients’ needs.Engage with local teams to discuss growth strategy and progress.Jointly review new opportunities, potential market shifts, and areas of risk.Liaise with Program Integrity regarding policy and compliance questions.Work with Client Operations to efficiently implement, support, and optimize clients.Collaborate with Product to identify system improvements and opportunities for automation.Understand and evaluate current initiatives and processes, identifying gaps for improvement.Serve as a main point of contact internally and with clients.Partner on business development initiatives, including demonstrations and proposals.Manage a multi-state or multi-program portfolio.Implement best practice models for client communication and management.Seek continuous improvement throughout the client journey.Uphold strong project and change management practices.Oversee communication with clients on contract and project deliverables.Solicit feedback and champion initiatives that address client needs.LeadershipEstablish Client Success goals with Client Success Director.Contribute to evolving the Client Success functional area and team.Lead by example, creating a professional and respectful team dynamic.Hire, coach, motivate, and retain staff.Supervise Client Success team members to meet goals and objectives.Required SkillsCollaboration and relationship building.Leadership with decisiveness and transparency.Team building and staff development.Effective communication skills.Problem-solving abilities.Data interpretation for optimization opportunities.Professional maturity prioritizing client and firm interests.Qualifications8+ years of relevant work experience.Knowledge of, or experience in, Medicaid is preferred.Demonstrated success leading and working cross-functionally.Supervisory ResponsibilityClient Success PartnersWorking ConditionsRemote with required travel for internal and external purposes.Compensation:As required by applicable law, PCG provides a reasonable range of compensation for this role: $70,000-$95,000, along with a range of benefits including medical and dental care, 401k, PTO, parental leave, and bereavement leave.EEO Statement:Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and creating a culture of inclusion. We do not discriminate based on any protected status and believe in health, equality, and prosperity for everyone.
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Concord, New HampshirePublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better.Duties and ResponsibilitiesCollaborate and coordinate with COE staff and local team(s) to meet our clients’ needs.Engage with local teams to discuss growth strategy and progress.Jointly review new opportunities, potential market shifts, and areas of risk.Liaise with Program Integrity regarding policy and compliance questions.Work with Client Operations to efficiently implement, support, and optimize clients.Collaborate with Product to identify system improvements and opportunities for automation.Understand and evaluate current initiatives and processes, identifying gaps for improvement.Serve as a main point of contact internally and with clients.Partner on business development initiatives, including demonstrations and proposals.Manage a multi-state or multi-program portfolio.Implement best practice models for client communication and management.Seek continuous improvement throughout the client journey.Uphold strong project and change management practices.Oversee communication with clients on contract and project deliverables.Solicit feedback and champion initiatives that address client needs.LeadershipEstablish Client Success goals with Client Success Director.Contribute to evolving the Client Success functional area and team.Lead by example, creating a professional and respectful team dynamic.Hire, coach, motivate, and retain staff.Supervise Client Success team members to meet goals and objectives.Required SkillsCollaboration and relationship building.Leadership with decisiveness and transparency.Team building and staff development.Effective communication skills.Problem-solving abilities.Data interpretation for optimization opportunities.Professional maturity prioritizing client and firm interests.Qualifications8+ years of relevant work experience.Knowledge of, or experience in, Medicaid is preferred.Demonstrated success leading and working cross-functionally.Supervisory ResponsibilityClient Success PartnersWorking ConditionsRemote with required travel for internal and external purposes.Compensation:As required by applicable law, PCG provides a reasonable range of compensation for this role: $70,000-$95,000, along with a range of benefits including medical and dental care, 401k, PTO, parental leave, and bereavement leave.EEO Statement:Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and creating a culture of inclusion. We do not discriminate based on any protected status and believe in health, equality, and prosperity for everyone.
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