Canon Business Process Services, Inc.
Site Manager II
Canon Business Process Services, Inc., Los Angeles, California, United States, 90079
Overview:
The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency, and quality of business services.
Responsibilities:
Manages & oversees all services contracted by the client at the assigned site by providing exceptional customer service & quality.Evaluates and resolves high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive, and friendly customer environment.Manages budget, resource allocation, and forecasting tools to ensure the best possible use of resources and to plan and report budgetary expenses effectively.Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.Functions as a liaison between the client & CBPS.Prioritizes and schedules all work including overflow work to backup facility.Ensures proper maintenance and usage of all equipment and supplies.Conducts staff meetings to ensure communication of corporate policies and goals.Manages staff by selecting and recruiting, developing, and mentoring staff; handles corrective actions as necessary on a timely basis and in accordance with Company policy; evaluates performance; provides training and development opportunities; coaches and counsels staff.Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.Interfaces with the client, operations team, and corporate departments as necessary.Qualifications:
Associates Degree preferred or comparable work experience.3 years supervisory experience as a manager in a professional business setting, preferably in the reprographic/mail industry; manages a site with 1-4 non-exempt employees.Communicates effectively with diverse groups and clients.Exhibits ability to establish personal credibility with customers and staff.Ability to execute and deliver the highest quality and production and customer service.Establishes a challenging, constructive, and open workplace culture.Works with peers & team to establish departmental decisions, processes & ensure standardized activities.Ability to work in stressful situations and meet deadlines efficiently.Creates a customer-focused environment.Excellent written and oral communication skills.Strong organizational, administrative, record-keeping & time management skills.Strong team approach to business ethics.Must have excellent follow-through skills.Physical Demands:
Occasionally lifting and/or moving of up to 50 lbs.What We Offer:
Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!
#J-18808-Ljbffr
The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency, and quality of business services.
Responsibilities:
Manages & oversees all services contracted by the client at the assigned site by providing exceptional customer service & quality.Evaluates and resolves high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive, and friendly customer environment.Manages budget, resource allocation, and forecasting tools to ensure the best possible use of resources and to plan and report budgetary expenses effectively.Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.Functions as a liaison between the client & CBPS.Prioritizes and schedules all work including overflow work to backup facility.Ensures proper maintenance and usage of all equipment and supplies.Conducts staff meetings to ensure communication of corporate policies and goals.Manages staff by selecting and recruiting, developing, and mentoring staff; handles corrective actions as necessary on a timely basis and in accordance with Company policy; evaluates performance; provides training and development opportunities; coaches and counsels staff.Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.Interfaces with the client, operations team, and corporate departments as necessary.Qualifications:
Associates Degree preferred or comparable work experience.3 years supervisory experience as a manager in a professional business setting, preferably in the reprographic/mail industry; manages a site with 1-4 non-exempt employees.Communicates effectively with diverse groups and clients.Exhibits ability to establish personal credibility with customers and staff.Ability to execute and deliver the highest quality and production and customer service.Establishes a challenging, constructive, and open workplace culture.Works with peers & team to establish departmental decisions, processes & ensure standardized activities.Ability to work in stressful situations and meet deadlines efficiently.Creates a customer-focused environment.Excellent written and oral communication skills.Strong organizational, administrative, record-keeping & time management skills.Strong team approach to business ethics.Must have excellent follow-through skills.Physical Demands:
Occasionally lifting and/or moving of up to 50 lbs.What We Offer:
Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!
#J-18808-Ljbffr