Insight Global
Help Desk Specialist (Part-time)
Insight Global, Fairfield, Ohio, United States, 45014
Insight Global is looking for a Help Desk Specialist to deliver outstanding onsite support for a client. In this role, you will be responsible for providing exceptional customer service to approximately 15 in-office uand 30-60 remote u . Your duties will include endpoint support and lifecycle management tasks such as troubleshooting, imaging, patching, decommissioning, and software updates. The ideal candidate will have a go getter personality and excellent customer service skills.
This is a contract position ranging from $18-20 hourly.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
2+ Years of experience in a help desk roleExperience with handling tier 1 and 2 tickets in a Microsoft environmentHardware experience: troubleshooting, imaging, decommissioning, patchingSoftware experience: Transferring data, updating software, troubleshootingExperience utilizing a ticketing system
Nice to Have Skills & Experience
Experience providing support in a retail environmentBachelor's degree in Information Technology or relatedRelated certifications
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
This is a contract position ranging from $18-20 hourly.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
2+ Years of experience in a help desk roleExperience with handling tier 1 and 2 tickets in a Microsoft environmentHardware experience: troubleshooting, imaging, decommissioning, patchingSoftware experience: Transferring data, updating software, troubleshootingExperience utilizing a ticketing system
Nice to Have Skills & Experience
Experience providing support in a retail environmentBachelor's degree in Information Technology or relatedRelated certifications
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.