Insight Global
Secret System Admin Help Desk
Insight Global, Colorado Springs, Colorado, United States, 80509
Insight Global is looking for a Top Secret System Admin to support in a Help Desk Environment in Colorado Springs. This requires strong System Administration skills. This individual will act as the first line of defense for user-level interactions and issues. This position primarily supports uin person, secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service and IT skills are necessary for this position. You must be comfortable with diagnosing and troubleshooting issues with remote udaily. Domain account creation (along with restricted security group add abilities). User password resets. User VDI troubleshooting. Application installations and troubleshooting for u . User thin client troubleshooting. Work with the active directory team and compliance/patching admins to work through updating processes and procedures. Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various program team requests for assistance. Route user requests to the appropriate team for service. Windows 10/11 administrative experience in an enterprise environment. RedHat 7/8/9 administrative experience in an enterprise environment. Microsoft Active Directory for tasks such as creating/modifying u .
PR 54-70/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's Degree w/ 5 years of experience supporting uin enterprise level system (4+ in lieu of degree)
Top Secret Clearance
Security+ or equivalent
Strong experience installing and troubleshooting Windows 10/11 and Linux 7/8/9 applications
Experience with writing standard operating procedures (SOP) documentation and ability to write/edit technical documentation processes/procedures (Atlassian Confluence)
Comfortable interacting professionally with uand customers in an IT service typesetting (via phone, VDI, email, IM, and face-to-face)
Microsoft Active Directory for tasks such as creating/modifying u
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
PR 54-70/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's Degree w/ 5 years of experience supporting uin enterprise level system (4+ in lieu of degree)
Top Secret Clearance
Security+ or equivalent
Strong experience installing and troubleshooting Windows 10/11 and Linux 7/8/9 applications
Experience with writing standard operating procedures (SOP) documentation and ability to write/edit technical documentation processes/procedures (Atlassian Confluence)
Comfortable interacting professionally with uand customers in an IT service typesetting (via phone, VDI, email, IM, and face-to-face)
Microsoft Active Directory for tasks such as creating/modifying u
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.