Global Atlantic Financial Group
Manager of Operations
Global Atlantic Financial Group, Hartford, Connecticut, us, 06112
All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact
recruiting@gafg.com .
Company Overview
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
Position Overview
The New Business Manager will help build and lead our annuity new business operations team in our Hartford, CT location. Responsible for ensuring timely processing with quality and transparency resulting in a strong customer experience, this leader will help to establish a service- and performance-oriented culture. The manager will establish relationships with business partners, financial advisors, broker-dealers, and back-office support personnel to deliver the best possible customer experience. This position will be located in our Hartford, CT office. Key responsibilities include:Balance resources, people, systems, and technology to meet quality and responsiveness measures.Monitor production and call volumes throughout the day and provide direction to staff to ensure staffing is in place to meet service levels.Ensure that employees follow staffing schedules as required.Enforce and maintain standard operating procedures and service levels for team processes.Ensure successful customer outcomes and investigate and rectify customer service issues in a timely manner.Balance customer service with compliance guidelines.Administer daily dashboards, measures spreadsheets and monthly business review documentation.Research, analyze, and drive and implement process improvements and reporting enhancements that will improve workflow and customer experience.Conduct regular team meetings and coaching sessions with staff. Assist in the training, development, and mentoring of staff to satisfy customer requirements and improve productivity.Develop strong partnerships with key stakeholders throughout the organization - Sales, Product, Legal, and Compliance and maintain strong relationships with Internal and external sales teams.Work closely with VP of Retirement Operations and other Retirement Operations Managers to identify, prioritize, and manage projects as they relate to Retirement Operations and company strategy.Other responsibilities may be assigned.
Qualifications
Four-year college degree required, advanced degree a plus.Minimum 7 years of related experience with 5 years of demonstrated managerial experience in a related field.Knowledge of annuities and life insurance is preferred.Series 6 or variable product line experience is preferred.Prior Salesforce experience a plus.Superior written and verbal communication skills with proven leadership skills.Ability to motivate staff and collaborate with peers.
Compensation and Benefits
Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. The base salary range for this role is $76,767 to $146,223.
Total Rewards Statement
Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage.
Community Involvement
We are active in our communities:New York: Red Hook Conservancy, Girls Who Invest and The Bowery MissionBoston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston areaHartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star RescueIndianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research FoundationBatesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many othersDes Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish FoundationBerwyn: Food drive and will be planning an event to help a local family over the holidaysAtlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kidsBermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email
benefits@gafg.com .
#J-18808-Ljbffr
recruiting@gafg.com .
Company Overview
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
Position Overview
The New Business Manager will help build and lead our annuity new business operations team in our Hartford, CT location. Responsible for ensuring timely processing with quality and transparency resulting in a strong customer experience, this leader will help to establish a service- and performance-oriented culture. The manager will establish relationships with business partners, financial advisors, broker-dealers, and back-office support personnel to deliver the best possible customer experience. This position will be located in our Hartford, CT office. Key responsibilities include:Balance resources, people, systems, and technology to meet quality and responsiveness measures.Monitor production and call volumes throughout the day and provide direction to staff to ensure staffing is in place to meet service levels.Ensure that employees follow staffing schedules as required.Enforce and maintain standard operating procedures and service levels for team processes.Ensure successful customer outcomes and investigate and rectify customer service issues in a timely manner.Balance customer service with compliance guidelines.Administer daily dashboards, measures spreadsheets and monthly business review documentation.Research, analyze, and drive and implement process improvements and reporting enhancements that will improve workflow and customer experience.Conduct regular team meetings and coaching sessions with staff. Assist in the training, development, and mentoring of staff to satisfy customer requirements and improve productivity.Develop strong partnerships with key stakeholders throughout the organization - Sales, Product, Legal, and Compliance and maintain strong relationships with Internal and external sales teams.Work closely with VP of Retirement Operations and other Retirement Operations Managers to identify, prioritize, and manage projects as they relate to Retirement Operations and company strategy.Other responsibilities may be assigned.
Qualifications
Four-year college degree required, advanced degree a plus.Minimum 7 years of related experience with 5 years of demonstrated managerial experience in a related field.Knowledge of annuities and life insurance is preferred.Series 6 or variable product line experience is preferred.Prior Salesforce experience a plus.Superior written and verbal communication skills with proven leadership skills.Ability to motivate staff and collaborate with peers.
Compensation and Benefits
Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. The base salary range for this role is $76,767 to $146,223.
Total Rewards Statement
Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage.
Community Involvement
We are active in our communities:New York: Red Hook Conservancy, Girls Who Invest and The Bowery MissionBoston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston areaHartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star RescueIndianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research FoundationBatesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many othersDes Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish FoundationBerwyn: Food drive and will be planning an event to help a local family over the holidaysAtlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kidsBermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email
benefits@gafg.com .
#J-18808-Ljbffr