AMPURE
Customer Success Manager
AMPURE, Monrovia, California, us, 91017
Customer Success Manager
About Ampure:
Ampure is a leading provider of innovative charging solutions with a rich history connected to the automotive industry. Based just outside of Los Angeles, we have a global presence with employees and offices in Europe and Asia. Our solid financials and backing by a robust private equity fund enable us to lead and grow in the EV (Electric Vehicle) charging industry. Our expertise spans the design, development, and manufacture of EV charging solutions, capturing over 40% of the OEM vehicle market. As a team we are committed to advancing electrification with our product portfolio for on, off-road, and industrial electric vehicle charging solutions.
As we drive toward our organization's goal of becoming a customer-centric market leader, we are seeking brand ambassadors who can lead this charge. This is underpinned by having the right people in the right roles. To that end, we are pursuing a highly skilled Customer Success Manager to lead the development of our customer facing processes and procedures. This role, located in Monrovia, California, is critical to our team, providing strategic and tactical support to ensure all customer needs are met beyond expectation.
Responsibilities:
Develop and implement a comprehensive customer success strategy that aligns with the company’s goals and objectives.
Lead, mentor, and grow a high-performing Customer Success team ensuring a results-driven and collaborative environment.
Set clear objectives and key results (OKRs) for the team and track progress regularly.
Establish and maintain strong relationships with key customers; understanding their business goals, challenges, and needs.
Oversee the customer lifecycle, ensuring a seamless and positive customer experience from onboarding through renewal.
Develop and monitor key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.
Provide regular reports to executive leadership on customer success metrics, trends, and areas for improvement.
Work closely with Sales, Marketing, Product, and Support teams to align efforts and ensure a cohesive approach to customer success.
Serve as the voice of the customer within the company, advocating for customer needs and feedback.
Oversee the development and delivery of onboarding programs to ensure customers are set up for success.
Implement training programs to educate customers on best practices and product features.
Develop strategies to drive customer retention and reduce churn.
Identify opportunities for account growth and collaborate with the Sales team to execute expansion strategies.
Continuously evaluate and improve customer success processes, SOPs, and methodologies.
Implement and maintain tools related to customer success best practices.
Requirements:
Degree in business administration or engineering preferred.
3+ years leading a team; 5+ years in a customer-facing role.
Proven experience in a senior customer success, account management, or related role, with a track record of leading successful teams.
Strong leadership and team management skills, with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Analytical mindset, with the ability to interpret data and make data-driven decisions.
Experience with CRM software (e.g., Salesforce, HubSpot, Zendesk) and customer success tools.
Knowledge of the Manufacturing Industry is a plus.
Comfortable with physical and software technology.
Ampure is dedicated to fostering a supportive and dynamic work environment, offering a comprehensive benefits package designed to enhance the well-being and professional growth of our employees. Our benefits include:
Health, Dental, and Vision insurance to ensure you and your family's health needs are met.
Short-Term and Long-Term Disability (STD, LTD) insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for additional financial flexibility.
401K Retirement Plan to help you plan for a secure future.
Employee Assistance Program (EAP) offering confidential support and resources for personal and professional challenges.
Generous Holiday Schedule and Vacation/PTO Policy, allowing you to recharge and spend time with loved ones.
IDEA Program encouraging innovation and continuous improvement.
Wellness Rooms to support your physical and mental well-being.
Hybrid Work Policy offering flexibility and promoting a healthy work-life balance.
Referral Bonus Program incentivizing employees to bring talented individuals into our organization.
At Ampure, we believe that a supportive and inclusive workplace is key to success. Our extensive benefits, along with our commitment to employee well-being and professional development, make Ampure a great place to work and grow your career.
#J-18808-Ljbffr
About Ampure:
Ampure is a leading provider of innovative charging solutions with a rich history connected to the automotive industry. Based just outside of Los Angeles, we have a global presence with employees and offices in Europe and Asia. Our solid financials and backing by a robust private equity fund enable us to lead and grow in the EV (Electric Vehicle) charging industry. Our expertise spans the design, development, and manufacture of EV charging solutions, capturing over 40% of the OEM vehicle market. As a team we are committed to advancing electrification with our product portfolio for on, off-road, and industrial electric vehicle charging solutions.
As we drive toward our organization's goal of becoming a customer-centric market leader, we are seeking brand ambassadors who can lead this charge. This is underpinned by having the right people in the right roles. To that end, we are pursuing a highly skilled Customer Success Manager to lead the development of our customer facing processes and procedures. This role, located in Monrovia, California, is critical to our team, providing strategic and tactical support to ensure all customer needs are met beyond expectation.
Responsibilities:
Develop and implement a comprehensive customer success strategy that aligns with the company’s goals and objectives.
Lead, mentor, and grow a high-performing Customer Success team ensuring a results-driven and collaborative environment.
Set clear objectives and key results (OKRs) for the team and track progress regularly.
Establish and maintain strong relationships with key customers; understanding their business goals, challenges, and needs.
Oversee the customer lifecycle, ensuring a seamless and positive customer experience from onboarding through renewal.
Develop and monitor key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.
Provide regular reports to executive leadership on customer success metrics, trends, and areas for improvement.
Work closely with Sales, Marketing, Product, and Support teams to align efforts and ensure a cohesive approach to customer success.
Serve as the voice of the customer within the company, advocating for customer needs and feedback.
Oversee the development and delivery of onboarding programs to ensure customers are set up for success.
Implement training programs to educate customers on best practices and product features.
Develop strategies to drive customer retention and reduce churn.
Identify opportunities for account growth and collaborate with the Sales team to execute expansion strategies.
Continuously evaluate and improve customer success processes, SOPs, and methodologies.
Implement and maintain tools related to customer success best practices.
Requirements:
Degree in business administration or engineering preferred.
3+ years leading a team; 5+ years in a customer-facing role.
Proven experience in a senior customer success, account management, or related role, with a track record of leading successful teams.
Strong leadership and team management skills, with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Analytical mindset, with the ability to interpret data and make data-driven decisions.
Experience with CRM software (e.g., Salesforce, HubSpot, Zendesk) and customer success tools.
Knowledge of the Manufacturing Industry is a plus.
Comfortable with physical and software technology.
Ampure is dedicated to fostering a supportive and dynamic work environment, offering a comprehensive benefits package designed to enhance the well-being and professional growth of our employees. Our benefits include:
Health, Dental, and Vision insurance to ensure you and your family's health needs are met.
Short-Term and Long-Term Disability (STD, LTD) insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for additional financial flexibility.
401K Retirement Plan to help you plan for a secure future.
Employee Assistance Program (EAP) offering confidential support and resources for personal and professional challenges.
Generous Holiday Schedule and Vacation/PTO Policy, allowing you to recharge and spend time with loved ones.
IDEA Program encouraging innovation and continuous improvement.
Wellness Rooms to support your physical and mental well-being.
Hybrid Work Policy offering flexibility and promoting a healthy work-life balance.
Referral Bonus Program incentivizing employees to bring talented individuals into our organization.
At Ampure, we believe that a supportive and inclusive workplace is key to success. Our extensive benefits, along with our commitment to employee well-being and professional development, make Ampure a great place to work and grow your career.
#J-18808-Ljbffr