Tbwa Chiat/Day Inc
Business Operations Lead: Direct Services Denver, Colorado
Tbwa Chiat/Day Inc, Denver, Colorado, United States, 80285
Business Operations Lead: Direct Services
Frontera Health is developing a tech-enabled platform to provide pediatric therapies for rural families in need. Our platform leverages AI/ML to establish the foundational video-based data model for early intervention and developmental disorders. By working with parents and caregivers in rural communities, we aim to increase access to care, improve health equity, and deliver personalized treatment for better outcomes.Frontera is led by a world-class leadership team, well capitalized and backed by premier investors (Lightspeed and Lux), and already have 500+ clients eagerly awaiting our services. As Frontera continues to scale, we will continue to expand services and product offerings to better serve the families and providers in our communities.The RoleWe are seeking a dynamic and results-oriented
Business Operations Lead
to spearhead the optimization and scaling of our services across New Mexico and Colorado. Reporting to the VP of Clinical Operations, you will play a pivotal role in ensuring efficient, consistent, and high-quality service delivery while driving operational excellence.Responsibilities:Strategic Leadership:
Develop and execute a comprehensive business operations strategy aligned with Frontera Health's overall goals. Oversee the day-to-day operations of ABA direct and telehealth services in both New Mexico and Colorado.Operational Excellence:
Identify and implement process improvements to enhance efficiency, reduce costs, and improve patient outcomes. Develop key performance indicators (KPIs) and metrics to measure operational performance and drive continuous improvement.Team Management:
Build and lead a high-performing business operations team responsible for supporting clinical operations. Provide mentorship, coaching, and development opportunities for team members.Financial Management:
Develop and manage operational budgets. Conduct financial analysis to identify cost-saving opportunities and optimize resource allocation.Project Management:
Oversee and execute cross-functional projects related to ABA service expansion, new program development, and operational initiatives.Compliance and Risk Management:
Ensure adherence to all applicable regulations, accreditation standards, and company policies. Identify and mitigate operational risks.Data Analysis and Reporting:
Leverage data analytics to inform decision-making, identify trends, and measure performance. Develop and maintain comprehensive reports and dashboards for leadership.Clinical Programs:
Oversee and grow clinical programs such as Community Health Worker, Parent Mediated, Telehealth Services, and Direct School Services.Stakeholder Management:
Build strong relationships with clinical leadership, finance, and other departments to ensure alignment and collaboration.Qualifications:Bachelor's degree in Business Administration, Healthcare Administration, or a related field.8+ years of experience in a business operations or leadership role, preferably in the healthcare industry.Proven track record in driving operational excellence and process improvement.Strong analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL, BI tools).Excellent project management and organizational skills with the ability to manage multiple priorities.Demonstrated leadership and team-building abilities.Strong communication and interpersonal skills.Experience in the ABA therapy industry is preferred.Schedule:This is a hybrid position with requirement to be in office 3-4 days per week and 1-2 hybrid days. Approximately 25% travel is required.If you are a passionate and results-oriented individual with a strong desire to make a positive impact on the lives of children, we encourage you to apply for this exciting opportunity.Why Frontera Health?Opportunity to be at the forefront of innovation in pediatric healthcare.Work on challenging and impactful projects that leverage cutting-edge AI/ML technologies.Collaborate with a talented and passionate team in a fast-paced and dynamic environment.Make a real difference in the lives of children and families in rural communities.Competitive salary and benefits package.Join us in building the future of behavioral healthcare!We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO.Expected salary range in Denver: $125,000 - $160,000 USDFrontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.
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Frontera Health is developing a tech-enabled platform to provide pediatric therapies for rural families in need. Our platform leverages AI/ML to establish the foundational video-based data model for early intervention and developmental disorders. By working with parents and caregivers in rural communities, we aim to increase access to care, improve health equity, and deliver personalized treatment for better outcomes.Frontera is led by a world-class leadership team, well capitalized and backed by premier investors (Lightspeed and Lux), and already have 500+ clients eagerly awaiting our services. As Frontera continues to scale, we will continue to expand services and product offerings to better serve the families and providers in our communities.The RoleWe are seeking a dynamic and results-oriented
Business Operations Lead
to spearhead the optimization and scaling of our services across New Mexico and Colorado. Reporting to the VP of Clinical Operations, you will play a pivotal role in ensuring efficient, consistent, and high-quality service delivery while driving operational excellence.Responsibilities:Strategic Leadership:
Develop and execute a comprehensive business operations strategy aligned with Frontera Health's overall goals. Oversee the day-to-day operations of ABA direct and telehealth services in both New Mexico and Colorado.Operational Excellence:
Identify and implement process improvements to enhance efficiency, reduce costs, and improve patient outcomes. Develop key performance indicators (KPIs) and metrics to measure operational performance and drive continuous improvement.Team Management:
Build and lead a high-performing business operations team responsible for supporting clinical operations. Provide mentorship, coaching, and development opportunities for team members.Financial Management:
Develop and manage operational budgets. Conduct financial analysis to identify cost-saving opportunities and optimize resource allocation.Project Management:
Oversee and execute cross-functional projects related to ABA service expansion, new program development, and operational initiatives.Compliance and Risk Management:
Ensure adherence to all applicable regulations, accreditation standards, and company policies. Identify and mitigate operational risks.Data Analysis and Reporting:
Leverage data analytics to inform decision-making, identify trends, and measure performance. Develop and maintain comprehensive reports and dashboards for leadership.Clinical Programs:
Oversee and grow clinical programs such as Community Health Worker, Parent Mediated, Telehealth Services, and Direct School Services.Stakeholder Management:
Build strong relationships with clinical leadership, finance, and other departments to ensure alignment and collaboration.Qualifications:Bachelor's degree in Business Administration, Healthcare Administration, or a related field.8+ years of experience in a business operations or leadership role, preferably in the healthcare industry.Proven track record in driving operational excellence and process improvement.Strong analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL, BI tools).Excellent project management and organizational skills with the ability to manage multiple priorities.Demonstrated leadership and team-building abilities.Strong communication and interpersonal skills.Experience in the ABA therapy industry is preferred.Schedule:This is a hybrid position with requirement to be in office 3-4 days per week and 1-2 hybrid days. Approximately 25% travel is required.If you are a passionate and results-oriented individual with a strong desire to make a positive impact on the lives of children, we encourage you to apply for this exciting opportunity.Why Frontera Health?Opportunity to be at the forefront of innovation in pediatric healthcare.Work on challenging and impactful projects that leverage cutting-edge AI/ML technologies.Collaborate with a talented and passionate team in a fast-paced and dynamic environment.Make a real difference in the lives of children and families in rural communities.Competitive salary and benefits package.Join us in building the future of behavioral healthcare!We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO.Expected salary range in Denver: $125,000 - $160,000 USDFrontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.
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