Tbwa Chiat/Day Inc
Product Operations Analyst Denver, Colorado
Tbwa Chiat/Day Inc, Denver, Colorado, United States, 80285
Frontera Health is developing a tech-enabled platform to provide pediatric therapies for rural families in need. Our platform leverages AI/ML to establish the foundational video-based data model for early intervention and developmental disorders. By working with parents and caregivers in rural communities, we aim to increase access to care, improve health equity, and deliver personalized treatment for better outcomes.Frontera is led by a world-class leadership team, well capitalized and backed by premier investors (Lightspeed and Lux), and already have 500+ clients eagerly awaiting our services. As Frontera continues to scale, we will continue to expand services and product offerings to better serve the families and providers in our communities.The Role
As a Product Operations Specialist, you'll play a pivotal role in ensuring the successful implementation and ongoing optimization of our products within our network of clinics, independent providers' practices, and partner institutions. You'll be a champion for product adoption, driving user satisfaction and maximizing the positive impact on both providers and families.What You'll Do:
Data Champion:
You'll be responsible for ensuring consistent, high-quality multi-modal (video/audio) data collection across all our clinics, independent providers, and partner environments. This includes developing and implementing data collection protocols, monitoring data quality, and resolving any data integrity issues.Implementation:
You'll own the successful launch and ongoing operations of our products within these environments. This includes creating comprehensive training programs, ensuring proper staff onboarding on data collection procedures, and troubleshooting any implementation challenges.Customer Success Champion:
Build strong processes, SOPs, and relationships with clinic staff, independent providers, and other stakeholders is key. You'll proactively address their needs, gather feedback, and ensure they're maximizing the value of our platform, including its data collection functionalities.Data-Driven Decisions:
By analyzing the collected data in conjunction with user feedback, you'll identify areas for improvement and iterate on product features to enhance user experience and outcomes. You’ll own the implementation of appropriate tools and systems required to track data, interpret insights, and report out.Innovation Catalyst:
You'll be a key voice in identifying opportunities to expand Frontera Health's product offerings. Through user research and analysis, you'll help us develop new features and services that bring even greater value to providers, families, and ultimately, the children we serve.Communication Bridge:
You'll foster seamless communication between product, engineering, and customer-facing teams, ensuring everyone stays aligned and informed on data collection processes.The Ideal Candidate:
Bachelor's degree in a relevant field (e.g., healthcare administration, project management) or equivalent experienceAt least 3-5 years of experience in product operations (including implementation, training, and user adoption strategies) in early stage and/or scaling environmentsA passion for innovation and a desire to make a positive impact in the healthcare industry, particularly in pediatrics.Excellent communication, interpersonal, and problem-solving skills.Strong analytical abilities and a knack for translating data insights into actionable recommendations.Experience with data collection methodologies and best practices in a healthcare setting is a plus.Familiarity with HIPAA regulations and data privacy principles is a plus.Ability to thrive in a fast-paced, dynamic environment.Willing to travel up to 25% to clinic/partner sitesBonus Points:
Experience working within the healthcare or education technology space.Familiarity with Agile methodologies and project management frameworks.Understanding of AI/ML concepts and their potential applications in healthcareExperience with data reporting and customer service platformsPrior experience in customer success or a related roleWhy Frontera Health?
Opportunity to be at the forefront of innovation in pediatric healthcare.Work on challenging and impactful projects that leverage cutting-edge AI/ML technologies.Collaborate with a talented and passionate team in a fast-paced and dynamic environment.Make a real difference in the lives of children and families in rural communities.Competitive salary and benefits package.Join us in building the future of behavioral healthcare!We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO.Expected salary range in Denver: $80,000 - $120,000 USDDiversity, Equity, and Inclusion Commitment
Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.Fostering a culture of inclusion and belonging where everyone feels valued and respected.Providing reasonable accommodations to employees with disabilities.Continuously learning and improving our DE&I practices.We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.
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As a Product Operations Specialist, you'll play a pivotal role in ensuring the successful implementation and ongoing optimization of our products within our network of clinics, independent providers' practices, and partner institutions. You'll be a champion for product adoption, driving user satisfaction and maximizing the positive impact on both providers and families.What You'll Do:
Data Champion:
You'll be responsible for ensuring consistent, high-quality multi-modal (video/audio) data collection across all our clinics, independent providers, and partner environments. This includes developing and implementing data collection protocols, monitoring data quality, and resolving any data integrity issues.Implementation:
You'll own the successful launch and ongoing operations of our products within these environments. This includes creating comprehensive training programs, ensuring proper staff onboarding on data collection procedures, and troubleshooting any implementation challenges.Customer Success Champion:
Build strong processes, SOPs, and relationships with clinic staff, independent providers, and other stakeholders is key. You'll proactively address their needs, gather feedback, and ensure they're maximizing the value of our platform, including its data collection functionalities.Data-Driven Decisions:
By analyzing the collected data in conjunction with user feedback, you'll identify areas for improvement and iterate on product features to enhance user experience and outcomes. You’ll own the implementation of appropriate tools and systems required to track data, interpret insights, and report out.Innovation Catalyst:
You'll be a key voice in identifying opportunities to expand Frontera Health's product offerings. Through user research and analysis, you'll help us develop new features and services that bring even greater value to providers, families, and ultimately, the children we serve.Communication Bridge:
You'll foster seamless communication between product, engineering, and customer-facing teams, ensuring everyone stays aligned and informed on data collection processes.The Ideal Candidate:
Bachelor's degree in a relevant field (e.g., healthcare administration, project management) or equivalent experienceAt least 3-5 years of experience in product operations (including implementation, training, and user adoption strategies) in early stage and/or scaling environmentsA passion for innovation and a desire to make a positive impact in the healthcare industry, particularly in pediatrics.Excellent communication, interpersonal, and problem-solving skills.Strong analytical abilities and a knack for translating data insights into actionable recommendations.Experience with data collection methodologies and best practices in a healthcare setting is a plus.Familiarity with HIPAA regulations and data privacy principles is a plus.Ability to thrive in a fast-paced, dynamic environment.Willing to travel up to 25% to clinic/partner sitesBonus Points:
Experience working within the healthcare or education technology space.Familiarity with Agile methodologies and project management frameworks.Understanding of AI/ML concepts and their potential applications in healthcareExperience with data reporting and customer service platformsPrior experience in customer success or a related roleWhy Frontera Health?
Opportunity to be at the forefront of innovation in pediatric healthcare.Work on challenging and impactful projects that leverage cutting-edge AI/ML technologies.Collaborate with a talented and passionate team in a fast-paced and dynamic environment.Make a real difference in the lives of children and families in rural communities.Competitive salary and benefits package.Join us in building the future of behavioral healthcare!We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO.Expected salary range in Denver: $80,000 - $120,000 USDDiversity, Equity, and Inclusion Commitment
Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.Fostering a culture of inclusion and belonging where everyone feels valued and respected.Providing reasonable accommodations to employees with disabilities.Continuously learning and improving our DE&I practices.We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.
#J-18808-Ljbffr