Applebee's
Team Lead
Applebee's, Ann Arbor, Michigan, us, 48113
The TEAM Lead (TL) role is a department supervisor who leads the Applebee’s Service Promise and One Best Way (OBW) in the restaurant. As a result, they are able to drive sales and profit, and meet our guest experience expectations. The TL is charged with driving all aspects of the FOH and BOH Operations: Food/Beverage Execution, Food/Beverage Cost, Food Safety/Cleanliness, Labor Management, Service Standards and Training by role modeling and developing Knowledge Skills and Behaviors (KSB’s) while ensuring a high level of execution during 14 shifts each week. The TL ensures our Core Value of Delighting Our Guest is brought to life: Fresh & Hot, Friendly, Fast & Accurate in a Clean & Safe Restaurant all while Exceeding Expectations. The TL fosters a culture with TEAM Members aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.
Primary Duties
Serves as Subject Matter Expert (SME) for all restaurant operations.
Performs department Manager Ownership and Awareness chart activities to ensure readiness and accountability to TSFR/Applebee’s OBW and Brand Standards.
Ensures shift to shift execution and systems that support positioning our TEAMs for success:
o Labor Deployment based on accurate sales forecast.
o Proper Inventory, ordering, receiving, storage, handling, and final preparation and service.
o Ensure proper food safety practices are in place to deliver a clean & safe environment (Military organized/Hospital clean).
Engages in Performance Management with the support of the GM through Coaching in the Moment and TEAM Member One-on-Ones.
Develops bench strength within the Hourly community.
Coordinates and leads initiatives to build sales and improve the Guest experience.
Knowledge Skills & Behaviors (KSB’s)
2 yrs. experience in the restaurant industry. Casual Dining preferred.
Proven expertise in a lead role with management. Successful examples of financial and guest experience.
Ability to assess, facilitate and deliver Hourly Training Programs in order to build both competencies and bench strength.
In depth understanding of the guest experience, processes and learning’s as it relates to operations.
Must be able to work in a fast paced environment with a sense of urgency.
Must display a professional image including diplomacy and tact.
#sourcingpro #6uv #6total #applebeest8061am #applebees #applebeestsfrteamschostak #838958
#J-18808-Ljbffr
Primary Duties
Serves as Subject Matter Expert (SME) for all restaurant operations.
Performs department Manager Ownership and Awareness chart activities to ensure readiness and accountability to TSFR/Applebee’s OBW and Brand Standards.
Ensures shift to shift execution and systems that support positioning our TEAMs for success:
o Labor Deployment based on accurate sales forecast.
o Proper Inventory, ordering, receiving, storage, handling, and final preparation and service.
o Ensure proper food safety practices are in place to deliver a clean & safe environment (Military organized/Hospital clean).
Engages in Performance Management with the support of the GM through Coaching in the Moment and TEAM Member One-on-Ones.
Develops bench strength within the Hourly community.
Coordinates and leads initiatives to build sales and improve the Guest experience.
Knowledge Skills & Behaviors (KSB’s)
2 yrs. experience in the restaurant industry. Casual Dining preferred.
Proven expertise in a lead role with management. Successful examples of financial and guest experience.
Ability to assess, facilitate and deliver Hourly Training Programs in order to build both competencies and bench strength.
In depth understanding of the guest experience, processes and learning’s as it relates to operations.
Must be able to work in a fast paced environment with a sense of urgency.
Must display a professional image including diplomacy and tact.
#sourcingpro #6uv #6total #applebeest8061am #applebees #applebeestsfrteamschostak #838958
#J-18808-Ljbffr