Interplace, Inc.
Bilingual Japanese English Sales and Customer service manager for key Account
Interplace, Inc., Arlington Heights, Illinois, United States, 60005
Bilingual Japanese English Sales and Customer Service Manager for Key Account (44319-5)
Position Summary:This position manages all domestic/international shipments ensuring effective customer service, carrier sales, accurate shipment processing, timely deliveries, and troubleshooting errors for all existing clients.Responsibilities:General Operations and Customer Service:• Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational processes.• Co-ordinate with agents, customers, and vendors for timely shipments in assigned accounts.• Conduct a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution.• Ensure Standard Operating Procedures are available for each account serviced.• Deliver custom solutions to clients in order to simplify their logistics needs.Sales Support:• Prepare and present proposals, quotes, and recommend services for key accounts.• Conduct internal audits for assigned accounts, as needed.• Build relationships with key accounts and support their logistic matters.Qualifications:Over 10 years’ experience in the logistics industry is strongly preferred.Demonstrate ability to provide great sales and customer service.Domestic travel as needed.Outstanding problem-solving and leadership skills.Experience providing customer service to internal and external customers, including meeting quality standards for customer services.Knowledge of domestic and international transportation modes and providers.Experience using time management skills such as prioritizing/organizing and meeting deadlines of multiple projects with varying completion dates.Strong leadership.Fluency in Japanese reading, writing, and oral communication is needed.Job Category:Position: Bilingual Japanese English Sales and Customer Service Manager for Key Account
#J-18808-Ljbffr
Position Summary:This position manages all domestic/international shipments ensuring effective customer service, carrier sales, accurate shipment processing, timely deliveries, and troubleshooting errors for all existing clients.Responsibilities:General Operations and Customer Service:• Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational processes.• Co-ordinate with agents, customers, and vendors for timely shipments in assigned accounts.• Conduct a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution.• Ensure Standard Operating Procedures are available for each account serviced.• Deliver custom solutions to clients in order to simplify their logistics needs.Sales Support:• Prepare and present proposals, quotes, and recommend services for key accounts.• Conduct internal audits for assigned accounts, as needed.• Build relationships with key accounts and support their logistic matters.Qualifications:Over 10 years’ experience in the logistics industry is strongly preferred.Demonstrate ability to provide great sales and customer service.Domestic travel as needed.Outstanding problem-solving and leadership skills.Experience providing customer service to internal and external customers, including meeting quality standards for customer services.Knowledge of domestic and international transportation modes and providers.Experience using time management skills such as prioritizing/organizing and meeting deadlines of multiple projects with varying completion dates.Strong leadership.Fluency in Japanese reading, writing, and oral communication is needed.Job Category:Position: Bilingual Japanese English Sales and Customer Service Manager for Key Account
#J-18808-Ljbffr