Senior Account Executive, Higher Education and Academic Medical Centers

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.Would you like to own driving revenue growth for the leader in Customer, Student, and Patient Experience for the Higher Education and Academic Medical markets? Do you have the communication skills, sales methodology rigor, business acumen, key relationships, industry experience, and technical background necessary to further the Genesys brand?Location: Arizona, Colorado, Utah, Wyoming, Idaho, South Dakota, North Dakota, or New MexicoSummary: Genesys is expanding in the U.S. Public Sector market and this group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you'll be at the center of Genesys' innovation and reinforce our position as the Top-Rated Gartner Quadrant CX Platform in our fast-growing Higher Education and Academic Medical Center market. As a Genesys Senior Account Executive, you'll have the opportunity to help drive the adoption and growth of emerging cloud-based customer experience platform which enables our clients to communicate with stakeholders more effectively.Key Responsibilities:Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.Effectively lead and manage active sales opportunities with prospects and customers leveraging the Genesys Way of Selling based on MEDDPICC.Understand public and private procurement rules and processes to coach new customers through the acquisition process.Accurately forecast revenue and meet (or exceed) monthly, quarterly and yearly revenue targets.Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys' strategic direction.Collaborate strategically with Genesys Partners to align on building a greater awareness to our solutions in the industry.Collaborate regularly with internal Go-To-Market partners to support your regional territory revenue growth goals.Manage and accelerate revenue with regular interactions with Genesys Partners.Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.Understand the business and technical requirements of your customers and help shape the direction of our product offerings.Collaborate with Genesys' internal business partners to manage complex contract negotiations.Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.Become expert at positioning the business value of our Digital and AI portfolio.Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.Become expert at aligning customer initiatives and priorities to Genesys capabilities.Minimum Requirements:8+ years of field enterprise sales and/or business development experience with a focus on higher education, academic medical center, and/or healthcare selling and evangelizing AI, enterprise software, networking, infrastructure, customer experience, or cloud computing services.Understanding and experience with higher education, public sector, and healthcare procurement and funding.BA/BS degree or equivalent experience.Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar, Zoom, and others such as DocuSign, Workday, Concur, and Tableau.Demonstrated proficiency and adoption of MEDDPICC and Opportunity Plan Management.Must be based in region with the ability to travel, as needed.Preferred Qualifications:Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc.Demonstrated history of consistently exceeding sales quota.Experience selling to a variety of public sector agencies, including higher education, healthcare organizations, and local government offices.Documented industry and customer network.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$94,800.00 - $186,000.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, please reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours.Genesys is an equal opportunity employer committed to equity in the workplace.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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