Westlake Services, LLC
Recovery Account Manager
Westlake Services, LLC, Dallas, Texas, United States, 75215
Description
Position SummaryThis position is responsible for collecting charged off accounts. The employee will be designated a queue and will require good negotiation and listening skills. Responsibilities include making decisions regarding repossession execution. This individual needs to use good judgment and experience to create suitable payment plans with customers. All duties must be performed in accordance with Westlake’s policies, procedures, and compliance.JOB HIGHLIGHTS:This is an in-office position. All candidates should live within commutable distance of our Dallas, TX office.PAY RATE:$20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage accounts in assigned queue.Responsible for collecting on their designated queue and assisting peers.Maintain daily and monthly goals.Initiate effective outbound calls and receive inbound calls.Produce and arrange collection solutions for customers.Conduct heavy skip tracing on accounts for potential leads.Submit accounts for approval to pursue legal action when necessary.Refer accounts to collection agencies as needed.Assign accounts for repossession.Provide account updates and new leads on vehicles out for repossession.Analyze account history for errors and follow up until remedied.Execute various tasks and assignments under the direction of the Supervisor.Multi-task effectively.Ensure confidentiality of all aspects of the company’s operations, customer information, and technology.Work as a team player.ESSENTIAL KNOWLEDGE, SKILL & LICENSES:Skip tracing background.Excellent communication, negotiation, and writing skills.Willing and able to work a flexible schedule, including overtime and weekends.Ability to multi-task in a fast-paced environment.Type a minimum of 35 words per minute.Goal-oriented for improvement and advancement.Ability to work under time constraints and meet daily deadlines.Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.EDUCATION AND/OR EXPERIENCE:High School diploma (or equivalent) or higher.Minimum of 2 years work experience in the automotive finance industry.Knowledge of collection, repossession, and skip tracing.Ability to value collateral.MACHINES, OFFICE EQUIPMENT & SOFTWARE:Daybreak or other retail consumer servicing systems.Microsoft Office, including Excel and Outlook.Copier, fax, and other general office supplies.Web navigation and/or web-based applications and skip tracing.FULL TIME BENEFITS:Medical, Dental, and Vision BenefitsLife Insurance, Flexible Spending Account401K MatchingEmployee Stock Ownership Program in a $14.2 Billion Company, Plus Company MatchingWellness Program, Daily Team ExercisesWestlake University, Certification ProgramsDiscounts on Parks, Museums, Movie Tickets, and AttractionsWestlake Financial Services specializes in prime to sub-prime automotive financing, helping car dealerships sell cars. Our unique credit approval software allows dealers to get on-the-spot loan approvals without waiting for callbacks, fax-backs, or rehashes.We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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Position SummaryThis position is responsible for collecting charged off accounts. The employee will be designated a queue and will require good negotiation and listening skills. Responsibilities include making decisions regarding repossession execution. This individual needs to use good judgment and experience to create suitable payment plans with customers. All duties must be performed in accordance with Westlake’s policies, procedures, and compliance.JOB HIGHLIGHTS:This is an in-office position. All candidates should live within commutable distance of our Dallas, TX office.PAY RATE:$20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage accounts in assigned queue.Responsible for collecting on their designated queue and assisting peers.Maintain daily and monthly goals.Initiate effective outbound calls and receive inbound calls.Produce and arrange collection solutions for customers.Conduct heavy skip tracing on accounts for potential leads.Submit accounts for approval to pursue legal action when necessary.Refer accounts to collection agencies as needed.Assign accounts for repossession.Provide account updates and new leads on vehicles out for repossession.Analyze account history for errors and follow up until remedied.Execute various tasks and assignments under the direction of the Supervisor.Multi-task effectively.Ensure confidentiality of all aspects of the company’s operations, customer information, and technology.Work as a team player.ESSENTIAL KNOWLEDGE, SKILL & LICENSES:Skip tracing background.Excellent communication, negotiation, and writing skills.Willing and able to work a flexible schedule, including overtime and weekends.Ability to multi-task in a fast-paced environment.Type a minimum of 35 words per minute.Goal-oriented for improvement and advancement.Ability to work under time constraints and meet daily deadlines.Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.EDUCATION AND/OR EXPERIENCE:High School diploma (or equivalent) or higher.Minimum of 2 years work experience in the automotive finance industry.Knowledge of collection, repossession, and skip tracing.Ability to value collateral.MACHINES, OFFICE EQUIPMENT & SOFTWARE:Daybreak or other retail consumer servicing systems.Microsoft Office, including Excel and Outlook.Copier, fax, and other general office supplies.Web navigation and/or web-based applications and skip tracing.FULL TIME BENEFITS:Medical, Dental, and Vision BenefitsLife Insurance, Flexible Spending Account401K MatchingEmployee Stock Ownership Program in a $14.2 Billion Company, Plus Company MatchingWellness Program, Daily Team ExercisesWestlake University, Certification ProgramsDiscounts on Parks, Museums, Movie Tickets, and AttractionsWestlake Financial Services specializes in prime to sub-prime automotive financing, helping car dealerships sell cars. Our unique credit approval software allows dealers to get on-the-spot loan approvals without waiting for callbacks, fax-backs, or rehashes.We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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