ServiceMaster
Sr. Manager, Estimating
ServiceMaster, Sandy Springs, Georgia, United States,
We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
What We Offer:
Medical, Dental, and Vision start the first day of the month following your date of hire
401 (k) match
15 days paid time off and paid holidays, including 2 floating holidays
Career growth and advancement
Senior Manager Estimating Services:
We are hiring a
Senior Manager Estimating Services
to lead the Estimating Services group for our
ServiceMaster Restore Brand . This role will lead the team providing Estimating Services to franchisees across the Network to include US and Canadian operations.
What you will do:
Set, monitor & manage both internal and external SLAs to achieve optimal performance.
Develop a QA process to ensure estimates are inspected regularly to compliance standards.
Onboard franchisees into the program to include both Admin and Technician training for each franchisee prior to starting estimating service.
Create, update, and maintain an SOP Manual that documents our current process and tools.
Report on monthly results including estimator performance, estimates billed & cycle time performance.
Maintain franchisee relationships on the estimating program to monitor satisfaction.
Ensure proper usage of Zendesk by Estimators.
Submit Monthly billing to the Director.
Participate in department conference calls and meetings.
Participate in industry-related conferences and annual conventions as needed.
Other Duties as assigned.
Hire, onboard, train, and manage Estimators to meet the needs of the program.
Regularly monitor team performance to ensure productivity, efficiency, quality, and service standards are met.
Oversee team development, foster teamwork, innovative thinking, and share knowledge.
What you will bring:
Excellent time management and organizational skills
Ability to thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.
Ability to quickly adapt to shifting needs and/or priorities.
Ability to interact and gain trust of stakeholders at all levels of the business.
Proficiency in Xactimate, Symbility, Xactanalysis & Claims Connect.
Proficiency in Microsoft Office Suite programs (Outlook, Word, Excel, and PowerPoint).
Excellent teamwork and interpersonal skills.
A growth mindset and a desire to make things better.
Excellent verbal and written communication skills
Excellent presentation skills
Bachelor's degree or equivalent business or industry experience required
Level 2 or Higher Xactimate Certification
About ServiceMaster Restore
With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold.
About ServiceMaster Brands
ServiceMaster Brands is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. While each brand maintains a distinct identity, we share a commitment to
our mission to make everyday heroes more heroic . From our franchisee experience to career development to our community, our values –
We Serve, We Care, We Deliver, We Do
- guide us.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
#J-18808-Ljbffr
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
What We Offer:
Medical, Dental, and Vision start the first day of the month following your date of hire
401 (k) match
15 days paid time off and paid holidays, including 2 floating holidays
Career growth and advancement
Senior Manager Estimating Services:
We are hiring a
Senior Manager Estimating Services
to lead the Estimating Services group for our
ServiceMaster Restore Brand . This role will lead the team providing Estimating Services to franchisees across the Network to include US and Canadian operations.
What you will do:
Set, monitor & manage both internal and external SLAs to achieve optimal performance.
Develop a QA process to ensure estimates are inspected regularly to compliance standards.
Onboard franchisees into the program to include both Admin and Technician training for each franchisee prior to starting estimating service.
Create, update, and maintain an SOP Manual that documents our current process and tools.
Report on monthly results including estimator performance, estimates billed & cycle time performance.
Maintain franchisee relationships on the estimating program to monitor satisfaction.
Ensure proper usage of Zendesk by Estimators.
Submit Monthly billing to the Director.
Participate in department conference calls and meetings.
Participate in industry-related conferences and annual conventions as needed.
Other Duties as assigned.
Hire, onboard, train, and manage Estimators to meet the needs of the program.
Regularly monitor team performance to ensure productivity, efficiency, quality, and service standards are met.
Oversee team development, foster teamwork, innovative thinking, and share knowledge.
What you will bring:
Excellent time management and organizational skills
Ability to thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.
Ability to quickly adapt to shifting needs and/or priorities.
Ability to interact and gain trust of stakeholders at all levels of the business.
Proficiency in Xactimate, Symbility, Xactanalysis & Claims Connect.
Proficiency in Microsoft Office Suite programs (Outlook, Word, Excel, and PowerPoint).
Excellent teamwork and interpersonal skills.
A growth mindset and a desire to make things better.
Excellent verbal and written communication skills
Excellent presentation skills
Bachelor's degree or equivalent business or industry experience required
Level 2 or Higher Xactimate Certification
About ServiceMaster Restore
With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold.
About ServiceMaster Brands
ServiceMaster Brands is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. While each brand maintains a distinct identity, we share a commitment to
our mission to make everyday heroes more heroic . From our franchisee experience to career development to our community, our values –
We Serve, We Care, We Deliver, We Do
- guide us.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
#J-18808-Ljbffr