The Watches of Switzerland Group
Sales Manager
The Watches of Switzerland Group, Miami, Florida, us, 33222
Acting as a focal point in the business and providing links between sales, operations, and clients, you must ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the Floor and Showroom business plan; making clear the objectives and required performance, keeping all costs and controls within budget.With the support of the Sales Executives, you will be leading and managing a high-performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential. You will also identify the motivational tactics required for this purpose.You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved, ensuring a streamlined, client-oriented business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Showroom's professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.Responsibilities
Be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.Identify, share, and spread best practices throughout the business, demonstrating excellent teamwork across the Group network.Ensure profit targets are met.Ensure discounts and costs are kept within budget.Be actively involved in complex sales that require negotiating and problem-solving skills.Achieve the floor sales targets KPI and department targets.Performance management of floor colleagues, providing feedback and development opportunities.Support showroom recruitment, retention, and training.Provide coverage on the sales floor and assist clients as deemed necessary.Deliver exceptional client service.Conduct competitor analysis.Represent the Showroom at internal and external meetings.Organize daily and weekly routine tasks in line with policies and procedures through active delegation and participation.Maintain visual merchandising to company standards.Manage the till and associated transactional procedures.Participate in and run floor/showroom training and out-of-hours meetings and VM changes as required.Complete all training requirements through E-learning and other sources.Perform showroom opening and closing procedures.Ensure all team members adhere to the company dress code standards at all times.Receive/deliver client repairs and size timepieces when necessary.Perform ad hoc duties when required.Business-related travel when required.Knowledge and Skills Required
Experience
Retail management experience ideally within a luxury environment.Jewelry or timepiece product knowledge.Advanced selling skills and negotiation skills.External Jewelry or Retail qualifications.Proven track record of sales achievements.Proven track record of Management achievements.Proven record of inspiring and motivating teams.Comfort with high price points.Skills
Ability to develop and implement business strategies.Ability to manage and deliver operating costs, identifying suitable efficiency improvements.Numerate with the ability to understand and analyze sales performance.Leading, mentoring, and coaching of high-performing sales teams.IT literate with proficiency in POS systems and Microsoft Office.Ability to thrive in a fast-paced, high-volume location.Ability to support Sales Professionals, Management Team, and clients by effectively providing solutions in a timely and friendly manner.
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Be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.Identify, share, and spread best practices throughout the business, demonstrating excellent teamwork across the Group network.Ensure profit targets are met.Ensure discounts and costs are kept within budget.Be actively involved in complex sales that require negotiating and problem-solving skills.Achieve the floor sales targets KPI and department targets.Performance management of floor colleagues, providing feedback and development opportunities.Support showroom recruitment, retention, and training.Provide coverage on the sales floor and assist clients as deemed necessary.Deliver exceptional client service.Conduct competitor analysis.Represent the Showroom at internal and external meetings.Organize daily and weekly routine tasks in line with policies and procedures through active delegation and participation.Maintain visual merchandising to company standards.Manage the till and associated transactional procedures.Participate in and run floor/showroom training and out-of-hours meetings and VM changes as required.Complete all training requirements through E-learning and other sources.Perform showroom opening and closing procedures.Ensure all team members adhere to the company dress code standards at all times.Receive/deliver client repairs and size timepieces when necessary.Perform ad hoc duties when required.Business-related travel when required.Knowledge and Skills Required
Experience
Retail management experience ideally within a luxury environment.Jewelry or timepiece product knowledge.Advanced selling skills and negotiation skills.External Jewelry or Retail qualifications.Proven track record of sales achievements.Proven track record of Management achievements.Proven record of inspiring and motivating teams.Comfort with high price points.Skills
Ability to develop and implement business strategies.Ability to manage and deliver operating costs, identifying suitable efficiency improvements.Numerate with the ability to understand and analyze sales performance.Leading, mentoring, and coaching of high-performing sales teams.IT literate with proficiency in POS systems and Microsoft Office.Ability to thrive in a fast-paced, high-volume location.Ability to support Sales Professionals, Management Team, and clients by effectively providing solutions in a timely and friendly manner.
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