Americold Logistics, LLC.
Manager, Customer Account Support
Americold Logistics, LLC., Atlanta, Georgia, United States, 30383
About Us
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
JOB DESCRIPTION
Responsible for leading a team of senior analysts and analysts tasked with managing and optimizing billing systems and processes for the Americold business. Will have direct responsibility for managing the billing analysis team. The role is expected to work with cross-functional teams to meet internal and external customer needs while ensuring alignment with company billing policies.
What You’ll Do
Team Management: Lead and mentor a team of Customer Account Specialists to resolve billing inquiries efficientlyTraining & Development: Provide ongoing training and development plans focused on personal and professional growth for team membersQuality Assurance: Review team output to ensure adherence to quality and accuracy standardsProcess Enhancement: Collaborate with various departments (IT, Business Development, Finance, Accounting, Operations) to improve customer account support processesCustomer Inquiry Management: Establish a system for handling customer billing inquiries and track the resolution processPerformance Reporting: Develop and report on key metrics to monitor response times and customer satisfactionData Accuracy: Work with operations to ensure accurate data entry, reducing billing discrepanciesCross-Functional Collaboration: Coordinate with AR and Claims departments to minimize credit memos and customer claims related to invoicing
What Experience And Education You Need
Bachelor’s degree in Accounting, Economics, Finance, Mathematics, or Business Administration5-7 years of relevant work experience, with 1-2 years in a managerial role preferredProficiency in Microsoft Suite, particularly Excel, and experience in supply chain, warehousing, or operationsFamiliarity with Oracle, Salesforce.com, or other CRM tools, with investigative/audit skills and financial underwriting experience being advantageousStrong communication, negotiation, and presentation skills, with a demonstrated ability to build relationships and propose risk mitigation solutions
What Could Set You Apart
Strong professional communication skills across all levels, including written, verbal, and in-person interactionsAbility to stay organized and prioritize requests in a dynamic corporate environment with multiple managersA proactive, customer-focused mindset with a flexible, team-oriented attitudeHigh level of integrity and the ability to maintain confidentialityWillingness to travel up to 15% to various sites and customer locations
Physical Requirements
Requires the ability to sit for long periods of time, with frequent interruptionsRequires several hours per day of sitting, getting up and down from chairs, and reaching, or bendingRequires manual dexterity with normal hand and finger movements for typical office workTalking, hearing, and seeing are important elements of completing assigned tasksMay require travel by automobile and airplane for businessMay require visits to warehouse operations in temperatures at or below freezingMay require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 poundsRequires the use of various electronic tools
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicable law.
What We Offer
Our associates know the answer to the question What’s in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
#J-18808-Ljbffr
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
JOB DESCRIPTION
Responsible for leading a team of senior analysts and analysts tasked with managing and optimizing billing systems and processes for the Americold business. Will have direct responsibility for managing the billing analysis team. The role is expected to work with cross-functional teams to meet internal and external customer needs while ensuring alignment with company billing policies.
What You’ll Do
Team Management: Lead and mentor a team of Customer Account Specialists to resolve billing inquiries efficientlyTraining & Development: Provide ongoing training and development plans focused on personal and professional growth for team membersQuality Assurance: Review team output to ensure adherence to quality and accuracy standardsProcess Enhancement: Collaborate with various departments (IT, Business Development, Finance, Accounting, Operations) to improve customer account support processesCustomer Inquiry Management: Establish a system for handling customer billing inquiries and track the resolution processPerformance Reporting: Develop and report on key metrics to monitor response times and customer satisfactionData Accuracy: Work with operations to ensure accurate data entry, reducing billing discrepanciesCross-Functional Collaboration: Coordinate with AR and Claims departments to minimize credit memos and customer claims related to invoicing
What Experience And Education You Need
Bachelor’s degree in Accounting, Economics, Finance, Mathematics, or Business Administration5-7 years of relevant work experience, with 1-2 years in a managerial role preferredProficiency in Microsoft Suite, particularly Excel, and experience in supply chain, warehousing, or operationsFamiliarity with Oracle, Salesforce.com, or other CRM tools, with investigative/audit skills and financial underwriting experience being advantageousStrong communication, negotiation, and presentation skills, with a demonstrated ability to build relationships and propose risk mitigation solutions
What Could Set You Apart
Strong professional communication skills across all levels, including written, verbal, and in-person interactionsAbility to stay organized and prioritize requests in a dynamic corporate environment with multiple managersA proactive, customer-focused mindset with a flexible, team-oriented attitudeHigh level of integrity and the ability to maintain confidentialityWillingness to travel up to 15% to various sites and customer locations
Physical Requirements
Requires the ability to sit for long periods of time, with frequent interruptionsRequires several hours per day of sitting, getting up and down from chairs, and reaching, or bendingRequires manual dexterity with normal hand and finger movements for typical office workTalking, hearing, and seeing are important elements of completing assigned tasksMay require travel by automobile and airplane for businessMay require visits to warehouse operations in temperatures at or below freezingMay require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 poundsRequires the use of various electronic tools
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicable law.
What We Offer
Our associates know the answer to the question What’s in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
#J-18808-Ljbffr