Linscomb & Williams Inc
Senior Client Service Associate
Linscomb & Williams Inc, Houston, Texas, United States, 77246
Position Title:
Senior Client Service Associate
Reports To:
Wealth Advisor Team Lead
FLSA Status:
Exempt
Department:
CLTSRV
Summary
The Senior Client Service Associate (Senior CSA) demonstrates a high level of proficiency in all Client Service Associate functions, working with both new and existing client relationships, as well as internal Linscomb Wealth (LW) team members. Senior CSAs serve as an example and mentor for the entire Client Service team, offering training, guidance, and leadership on CSA practice standards and more complex client situations. Senior CSAs engage clients and LW professionals proactively, working closely with the LW Operations and Wealth Advisory teams, providing exemplary service at all times.
Client Responsibilities
Works with clients to open and service portfolio accounts per request of the Wealth Advisors
Attends meetings with clients as needed
Team Responsibilities
Serves as a strong example for the CS Team, setting a high standard for proactive client and prospective client engagement
Provides mentorship, guidance, and training for CS team members, assisting the CS Manager as needed with helping further develop CS team members and team best practices
Helps champion firm and CS team policies, procedures, and best practices (Practice Standards), helping ensure an efficient service model for clients, prospective clients, and the firm
Actively engages in available custodial, firm, and third-party training and continuing education programs to maintain superior knowledge needed to address more complex client situations
Works closely with LW Wealth Advisors (WAs) to handle day-to-day client service needs of new and existing LW clients
Handles incoming client calls and emails, determining the appropriate course of action and method of response, coordinating with the client assigned WA’s and other LW team members, as needed
Works with the WA and Operations teams to help facilitate new account paperwork and firm management agreements
Engages with firm custodians (i.e., Charles Schwab, Fidelity) and other client professionals (i.e., CPAs, attorneys), as needed to complete client service-related tasks
Prepares client communications/correspondence when necessary and generates various client portfolio and other reports as needed
Compiles and distributes internal management reports for CS Manager or firm management, as needed
Assists or manages complex client situations, including accounts with multiple layers or required level of engagement (i.e., trusts, business accounts, etc.) as they arise, exercising professional expertise and judgment, as needed
Makes themselves available for mentoring and training, providing assistance in client situations requiring a higher level of experience and technical expertise
Participates with CS Manager to help develop and evaluate team practice standards, ensuring the CS team is highly efficient and accurate in its work
Actively participates in CS team meetings, helping lead discussions regarding CS practice standards and client engagement
Engages with CS Manager and other LW team members on routine custodial calls and meetings, ensuring custodial service standards are at appropriate level and fully accounted for in CS team practice standards
Firm Responsibilities
Understands and supports the firm’s vision, mission, and strategy
Supports department goals, priorities, and timelines, working in conjunction with firm goals and long-run, strategic plan
Ensures there is a strong team culture, high degree of communication, collegiality, great service, and execution
Stays apprised of LW firm policies, CS team practice standards, financial markets, and other related developments that impact LW and its clients
Complies with all the firm’s HR and Compliance policies
Degrees and Designations
Bachelor’s degree (B.A. or B.S.) from a four‐year college or university, preferably with a degree in business, finance, or a related field
No certificates or licenses required
Experience Requirement
Seven or more years of experience in the area of Client Service
Prior experience with Fidelity and/or Schwab custodial platforms
Proficient with Microsoft 365 (Word, Excel, Outlook, PowerPoint)
Experience with a CRM Database, Document Management software, or other Financial Industry software
Stable work history
Skills Required
Proactive and strong work ethic
Excellent organizational skills
Ability to multi‐task, prioritize and meet deadlines
Professional appearance and demeanor
Ability to work well in a team environment within the Client Service team, as well as with team members in other departments
High attention to detail and timely follow-through
Strong communication skills – verbal & written
Supervisory Responsibilities
Reviews, mentors, and trains CS team members
Assists and directs CS team with regards to more complex client situations
Provides consultation and recommendation to CS Manager and internal LW teams
Education
Bachelor's or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Senior Client Service Associate
Reports To:
Wealth Advisor Team Lead
FLSA Status:
Exempt
Department:
CLTSRV
Summary
The Senior Client Service Associate (Senior CSA) demonstrates a high level of proficiency in all Client Service Associate functions, working with both new and existing client relationships, as well as internal Linscomb Wealth (LW) team members. Senior CSAs serve as an example and mentor for the entire Client Service team, offering training, guidance, and leadership on CSA practice standards and more complex client situations. Senior CSAs engage clients and LW professionals proactively, working closely with the LW Operations and Wealth Advisory teams, providing exemplary service at all times.
Client Responsibilities
Works with clients to open and service portfolio accounts per request of the Wealth Advisors
Attends meetings with clients as needed
Team Responsibilities
Serves as a strong example for the CS Team, setting a high standard for proactive client and prospective client engagement
Provides mentorship, guidance, and training for CS team members, assisting the CS Manager as needed with helping further develop CS team members and team best practices
Helps champion firm and CS team policies, procedures, and best practices (Practice Standards), helping ensure an efficient service model for clients, prospective clients, and the firm
Actively engages in available custodial, firm, and third-party training and continuing education programs to maintain superior knowledge needed to address more complex client situations
Works closely with LW Wealth Advisors (WAs) to handle day-to-day client service needs of new and existing LW clients
Handles incoming client calls and emails, determining the appropriate course of action and method of response, coordinating with the client assigned WA’s and other LW team members, as needed
Works with the WA and Operations teams to help facilitate new account paperwork and firm management agreements
Engages with firm custodians (i.e., Charles Schwab, Fidelity) and other client professionals (i.e., CPAs, attorneys), as needed to complete client service-related tasks
Prepares client communications/correspondence when necessary and generates various client portfolio and other reports as needed
Compiles and distributes internal management reports for CS Manager or firm management, as needed
Assists or manages complex client situations, including accounts with multiple layers or required level of engagement (i.e., trusts, business accounts, etc.) as they arise, exercising professional expertise and judgment, as needed
Makes themselves available for mentoring and training, providing assistance in client situations requiring a higher level of experience and technical expertise
Participates with CS Manager to help develop and evaluate team practice standards, ensuring the CS team is highly efficient and accurate in its work
Actively participates in CS team meetings, helping lead discussions regarding CS practice standards and client engagement
Engages with CS Manager and other LW team members on routine custodial calls and meetings, ensuring custodial service standards are at appropriate level and fully accounted for in CS team practice standards
Firm Responsibilities
Understands and supports the firm’s vision, mission, and strategy
Supports department goals, priorities, and timelines, working in conjunction with firm goals and long-run, strategic plan
Ensures there is a strong team culture, high degree of communication, collegiality, great service, and execution
Stays apprised of LW firm policies, CS team practice standards, financial markets, and other related developments that impact LW and its clients
Complies with all the firm’s HR and Compliance policies
Degrees and Designations
Bachelor’s degree (B.A. or B.S.) from a four‐year college or university, preferably with a degree in business, finance, or a related field
No certificates or licenses required
Experience Requirement
Seven or more years of experience in the area of Client Service
Prior experience with Fidelity and/or Schwab custodial platforms
Proficient with Microsoft 365 (Word, Excel, Outlook, PowerPoint)
Experience with a CRM Database, Document Management software, or other Financial Industry software
Stable work history
Skills Required
Proactive and strong work ethic
Excellent organizational skills
Ability to multi‐task, prioritize and meet deadlines
Professional appearance and demeanor
Ability to work well in a team environment within the Client Service team, as well as with team members in other departments
High attention to detail and timely follow-through
Strong communication skills – verbal & written
Supervisory Responsibilities
Reviews, mentors, and trains CS team members
Assists and directs CS team with regards to more complex client situations
Provides consultation and recommendation to CS Manager and internal LW teams
Education
Bachelor's or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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