Linscomb & Williams Inc.
Senior Client Service Associate
Linscomb & Williams Inc., Houston, Texas, United States, 77246
Position Title:
Senior Client Service AssociateReports To:
Wealth Advisor Team LeadFLSA Status:
ExemptDepartment:
CLTSRVSummaryThe Senior Client Service Associate (Senior CSA) demonstrates a high level of proficiency in all Client Service Associate functions, working with both new and existing client relationships, as well as internal Linscomb Wealth (LW) team members. Senior CSAs serve as an example and mentor for the entire Client Service team, offering training, guidance, and leadership on CSA practice standards and more complex client situations. Senior CSAs engage clients and LW professionals proactively, working closely with the LW Operations and Wealth Advisory teams, providing exemplary service at all times.Client ResponsibilitiesWorks with clients to open and service portfolio accounts per request of the Wealth AdvisorsAttends meetings with clients as neededTeam ResponsibilitiesServes as a strong example for the CS Team, setting a high standard for proactive client and prospective client engagementProvides mentorship, guidance, and training for CS team members, assisting the CS Manager as needed with helping further develop CS team members and team best practicesHelps champion firm and CS team policies, procedures, and best practices (Practice Standards), helping ensure an efficient service model for clients, prospective clients, and the firmActively engages in available custodial, firm, and third-party training and continuing education programs to maintain superior knowledge needed to address more complex client situationsWorks closely with LW Wealth Advisors (WAs) to handle day-to-day client service needs of new and existing LW clientsHandles incoming client calls and emails, determining the appropriate course of action and method of response, coordinating with the client assigned WA’s and other LW team members, as neededWorks with the WA and Operations teams to help facilitate new account paperwork and firm management agreementsEngages with firm custodians (i.e., Charles Schwab, Fidelity) and other client professionals (i.e., CPAs, attorneys), as needed to complete client service-related tasksPrepares client communications/correspondence when necessary and generates various client portfolio and other reports as neededCompiles and distributes internal management reports for CS Manager or firm management, as neededAssists or manages complex client situations, including accounts with multiple layers or required level of engagement (i.e., trusts, business accounts, etc.) as they arise, exercising professional expertise and judgment, as neededMakes themselves available for mentoring and training, providing assistance in client situations requiring a higher level of experience and technical expertiseParticipates with CS Manager to help develop and evaluate team practice standards, ensuring the CS team is highly efficient and accurate in its workActively participates in CS team meetings, helping lead discussions regarding CS practice standards and client engagementEngages with CS Manager and other LW team members on routine custodial calls and meetings, ensuring custodial service standards are at appropriate level and fully accounted for in CS team practice standardsFirm ResponsibilitiesUnderstands and supports the firm’s vision, mission, and strategySupports department goals, priorities, and timelines, working in conjunction with firm goals and long-run, strategic planEnsures there is a strong team culture, high degree of communication, collegiality, great service, and executionStays apprised of LW firm policies, CS team practice standards, financial markets, and other related developments that impact LW and its clientsComplies with all the firm’s HR and Compliance policiesDegrees and DesignationsBachelor’s degree (B.A. or B.S.) from a four‐year college or university, preferably with a degree in business, finance, or a related fieldNo certificates or licenses requiredExperience RequirementSeven or more years of experience in the area of Client ServicePrior experience with Fidelity and/or Schwab custodial platformsProficient with Microsoft 365 (Word, Excel, Outlook, PowerPoint)Experience with a CRM Database, Document Management software, or other Financial Industry softwareSkills RequiredProactive and strong work ethicExcellent organizational skillsAbility to multi‐task, prioritize and meet deadlinesProfessional appearance and demeanorAbility to work well in a team environment within the Client Service team, as well as with team members in other departmentsHigh attention to detail and timely follow-throughSupervisory ResponsibilitiesReviews, mentors, and trains CS team membersAssists and directs CS team with regards to more complex client situationsProvides consultation and recommendation to CS Manager and internal LW teamsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Senior Client Service AssociateReports To:
Wealth Advisor Team LeadFLSA Status:
ExemptDepartment:
CLTSRVSummaryThe Senior Client Service Associate (Senior CSA) demonstrates a high level of proficiency in all Client Service Associate functions, working with both new and existing client relationships, as well as internal Linscomb Wealth (LW) team members. Senior CSAs serve as an example and mentor for the entire Client Service team, offering training, guidance, and leadership on CSA practice standards and more complex client situations. Senior CSAs engage clients and LW professionals proactively, working closely with the LW Operations and Wealth Advisory teams, providing exemplary service at all times.Client ResponsibilitiesWorks with clients to open and service portfolio accounts per request of the Wealth AdvisorsAttends meetings with clients as neededTeam ResponsibilitiesServes as a strong example for the CS Team, setting a high standard for proactive client and prospective client engagementProvides mentorship, guidance, and training for CS team members, assisting the CS Manager as needed with helping further develop CS team members and team best practicesHelps champion firm and CS team policies, procedures, and best practices (Practice Standards), helping ensure an efficient service model for clients, prospective clients, and the firmActively engages in available custodial, firm, and third-party training and continuing education programs to maintain superior knowledge needed to address more complex client situationsWorks closely with LW Wealth Advisors (WAs) to handle day-to-day client service needs of new and existing LW clientsHandles incoming client calls and emails, determining the appropriate course of action and method of response, coordinating with the client assigned WA’s and other LW team members, as neededWorks with the WA and Operations teams to help facilitate new account paperwork and firm management agreementsEngages with firm custodians (i.e., Charles Schwab, Fidelity) and other client professionals (i.e., CPAs, attorneys), as needed to complete client service-related tasksPrepares client communications/correspondence when necessary and generates various client portfolio and other reports as neededCompiles and distributes internal management reports for CS Manager or firm management, as neededAssists or manages complex client situations, including accounts with multiple layers or required level of engagement (i.e., trusts, business accounts, etc.) as they arise, exercising professional expertise and judgment, as neededMakes themselves available for mentoring and training, providing assistance in client situations requiring a higher level of experience and technical expertiseParticipates with CS Manager to help develop and evaluate team practice standards, ensuring the CS team is highly efficient and accurate in its workActively participates in CS team meetings, helping lead discussions regarding CS practice standards and client engagementEngages with CS Manager and other LW team members on routine custodial calls and meetings, ensuring custodial service standards are at appropriate level and fully accounted for in CS team practice standardsFirm ResponsibilitiesUnderstands and supports the firm’s vision, mission, and strategySupports department goals, priorities, and timelines, working in conjunction with firm goals and long-run, strategic planEnsures there is a strong team culture, high degree of communication, collegiality, great service, and executionStays apprised of LW firm policies, CS team practice standards, financial markets, and other related developments that impact LW and its clientsComplies with all the firm’s HR and Compliance policiesDegrees and DesignationsBachelor’s degree (B.A. or B.S.) from a four‐year college or university, preferably with a degree in business, finance, or a related fieldNo certificates or licenses requiredExperience RequirementSeven or more years of experience in the area of Client ServicePrior experience with Fidelity and/or Schwab custodial platformsProficient with Microsoft 365 (Word, Excel, Outlook, PowerPoint)Experience with a CRM Database, Document Management software, or other Financial Industry softwareSkills RequiredProactive and strong work ethicExcellent organizational skillsAbility to multi‐task, prioritize and meet deadlinesProfessional appearance and demeanorAbility to work well in a team environment within the Client Service team, as well as with team members in other departmentsHigh attention to detail and timely follow-throughSupervisory ResponsibilitiesReviews, mentors, and trains CS team membersAssists and directs CS team with regards to more complex client situationsProvides consultation and recommendation to CS Manager and internal LW teamsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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