TD Bank
Store Supervisor- Ocean Township, NJ (40 hours)
TD Bank, Trenton, New Jersey, United States,
Work Location:
États-Unis d'AmériqueHours:
40Pay Details:
$23.25 - $32.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions.Line of Business:
Services bancaires personnels et commerciauxJob Description:The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.Depth & Scope:Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service.Acquires and deepens the Store Customer base through a variety of proactive sales and service activities.Education & Experience:HS Diploma or GED required; undergraduate degree preferred.2+ years related experience working with customers and or sales in any capacity or equivalent.Notary License (preferred).Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.Customer Accountabilities:Delivers Customers end-to-end advice they expect.Proficient in all products and services to provide consultative advice to Customers.Employee/Team Accountabilities:Leads and supports a high performing team.Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr
États-Unis d'AmériqueHours:
40Pay Details:
$23.25 - $32.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions.Line of Business:
Services bancaires personnels et commerciauxJob Description:The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.Depth & Scope:Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service.Acquires and deepens the Store Customer base through a variety of proactive sales and service activities.Education & Experience:HS Diploma or GED required; undergraduate degree preferred.2+ years related experience working with customers and or sales in any capacity or equivalent.Notary License (preferred).Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.Customer Accountabilities:Delivers Customers end-to-end advice they expect.Proficient in all products and services to provide consultative advice to Customers.Employee/Team Accountabilities:Leads and supports a high performing team.Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr