TD Bank
Store Supervisor - Wyckoff on Godwin
TD Bank, Wyckoff, New Jersey, us, 07481
Store Supervisor - Wyckoff on GodwinWork Location:
United States of AmericaHours:
40Pay Details:
$25.50 - $36.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.Line of Business:
Personal & Commercial BankingJob Description:The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.Depth & Scope:Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice.Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads.Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.Education & Experience:HS Diploma or GED required; undergraduate degree preferred.2+ years related experience working with customers and or sales in any capacity or equivalent.Notary License (preferred).Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.Proven ability to meet and exceed Customers' expectations.Strong organization skills to handle multiple tasks in a fast-paced environment.Effective verbal and written communication skills.Sound judgment in decision making and problem solving.Ability to multi-task and maintain order in the Store.Good working knowledge of Outlook, Lotus Notes, Word and Excel.Ability to supervise and lead others.Customer Accountabilities:Delivers Customers end-to-end advice they expect.Proficient in all products and services to provide consultative advice to Customers.Leads, coaches, and drives exceptional service at every Customer interaction.Completes Customer transactions and utilizes Customer relationship management tools.Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries.Responsible for a legendary service process in the Store.Shareholder Accountabilities:Strong working knowledge of all operational systems and databases.Responsible for Vault Management, including the auditing, reporting, and balancing.Plans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the Store.Ownership/oversight of simple to complex daily branch administrative duties.Employee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews.Ensures colleagues are in compliance with all Regulatory and AMCB policies.Creates and fosters a cohesive team and promotes a strong colleague experience.OCC Language:This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.Physical Requirements:Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousStanding – FrequentWalking – OccasionalWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Our Values:At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.
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United States of AmericaHours:
40Pay Details:
$25.50 - $36.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.Line of Business:
Personal & Commercial BankingJob Description:The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.Depth & Scope:Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice.Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads.Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.Education & Experience:HS Diploma or GED required; undergraduate degree preferred.2+ years related experience working with customers and or sales in any capacity or equivalent.Notary License (preferred).Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.Proven ability to meet and exceed Customers' expectations.Strong organization skills to handle multiple tasks in a fast-paced environment.Effective verbal and written communication skills.Sound judgment in decision making and problem solving.Ability to multi-task and maintain order in the Store.Good working knowledge of Outlook, Lotus Notes, Word and Excel.Ability to supervise and lead others.Customer Accountabilities:Delivers Customers end-to-end advice they expect.Proficient in all products and services to provide consultative advice to Customers.Leads, coaches, and drives exceptional service at every Customer interaction.Completes Customer transactions and utilizes Customer relationship management tools.Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries.Responsible for a legendary service process in the Store.Shareholder Accountabilities:Strong working knowledge of all operational systems and databases.Responsible for Vault Management, including the auditing, reporting, and balancing.Plans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the Store.Ownership/oversight of simple to complex daily branch administrative duties.Employee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews.Ensures colleagues are in compliance with all Regulatory and AMCB policies.Creates and fosters a cohesive team and promotes a strong colleague experience.OCC Language:This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.Physical Requirements:Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousStanding – FrequentWalking – OccasionalWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Our Values:At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.
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