UFC GYM Sugar Land & The Heights
Membership Specialist
UFC GYM Sugar Land & The Heights, Houston, Texas, United States, 77246
The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer service to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.ESSENTIAL DUTIES & RESPONSIBILITIESLead Generation & Appointment Booking
External marketing, promotions, and prospecting, including off-site promotions, distributing passes, building relationships with local merchants, and branding events.Internal marketing and prospecting, including collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goals set forth by the company.
Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook.Use the company-approved presentation when presenting membership options to non-members.Ensure Personal Sales Room Financial goals are met or exceeded each month.Ensure Sales Drivers are held accountable for meeting or exceeding the required sales behaviors.Ensure the integrity of each sale by attaching supporting documents and signatures with each agreement.
Customer Service
Follow up with members that have enrolled to ensure we are exceeding expectations.Provide the highest level of customer service possible when communicating and interacting with guests.Assist in maintaining a clean and operational facility.Accountable for saving members that are requesting to cancel their membership.
Miscellaneous
Sales Schedule: Schedules are set a month in advance and given during the first week of each month.Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo and appropriate dress attire.Timekeeping: Membership Specialists must record time worked while using the company check-in system.
REQUIRED QUALIFICATIONS:In-depth knowledge of sales practices and techniques.General understanding of the Fitness Industry.Ability to work with computers.Good interpersonal communication skills.Excellent customer service skills.Independent, self-starter with strong organizational skills.Must be a team player.Minimum certifications/educational level:High school degree or GED required.Must complete company sales training and orientation program.Minimum experience:1-2 years sales experience preferred.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
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External marketing, promotions, and prospecting, including off-site promotions, distributing passes, building relationships with local merchants, and branding events.Internal marketing and prospecting, including collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goals set forth by the company.
Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook.Use the company-approved presentation when presenting membership options to non-members.Ensure Personal Sales Room Financial goals are met or exceeded each month.Ensure Sales Drivers are held accountable for meeting or exceeding the required sales behaviors.Ensure the integrity of each sale by attaching supporting documents and signatures with each agreement.
Customer Service
Follow up with members that have enrolled to ensure we are exceeding expectations.Provide the highest level of customer service possible when communicating and interacting with guests.Assist in maintaining a clean and operational facility.Accountable for saving members that are requesting to cancel their membership.
Miscellaneous
Sales Schedule: Schedules are set a month in advance and given during the first week of each month.Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo and appropriate dress attire.Timekeeping: Membership Specialists must record time worked while using the company check-in system.
REQUIRED QUALIFICATIONS:In-depth knowledge of sales practices and techniques.General understanding of the Fitness Industry.Ability to work with computers.Good interpersonal communication skills.Excellent customer service skills.Independent, self-starter with strong organizational skills.Must be a team player.Minimum certifications/educational level:High school degree or GED required.Must complete company sales training and orientation program.Minimum experience:1-2 years sales experience preferred.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
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