UFC GYM - Whitestown, IN
Membership Specialist & Front Desk Attendant
UFC GYM - Whitestown, IN, Reston, Virginia, United States, 22090
Benefits:NASM/AFAA Free Courses & DiscountsBonus based on performanceEmployee discountsOpportunity for advancementTraining & developmentWellness resourcesThe Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.ESSENTIAL DUTIES & RESPONSIBILITIES
Lead Generation & Appointment Booking
External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads.Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym.Use the company approved presentation when presenting membership options to non-members.Ensure Personal Sales Room Financial goals are met or exceeded each month.New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).Ensure Sales Drivers are held accountable to meeting or exceeding the required sales behaviors.Ensure integrity of each sale by attaching supporting documents and signature with each agreement.Customer Service
Follow up with members that have enrolled to ensure we are exceeding expectations.Provide the highest level of customer service possible when communicating and interacting with guests.Assist in maintaining a clean and operational facility.Accountable for saving members that are requesting to cancel their membership.Miscellaneous
Sales Schedule: Schedules are set a month in advance and given during the first week of each month.Mandatory Meetings: Bi-monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.Uniform Policy: The Membership Specialist uniform consists of neat, clean clothing with clearly a visible UFC Gym logo top.Timekeeping: Membership Specialists must record time worked while using the company check-in system.Front Desk staff must be prepared to clean alongside managers and other staff.Taking all classes and periodically performing class evaluations is a must.Must be able to lift 45lbs or more.REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities
In-depth knowledge of sales practices and techniques.General understanding of Fitness Industry.Ability to work with computers.Must have good interpersonal communication skills.Excellent customer service skills.Independent, self-starter with strong organizational skills.Must be a team player.Minimum certifications/educational level:
High school degree or GED required.Must complete company sales training and orientation program.Continuing education requirements throughout employment to prepare for advancement.Minimum experience:
2+ years sales experience preferred.
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Lead Generation & Appointment Booking
External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads.Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym.Use the company approved presentation when presenting membership options to non-members.Ensure Personal Sales Room Financial goals are met or exceeded each month.New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).Ensure Sales Drivers are held accountable to meeting or exceeding the required sales behaviors.Ensure integrity of each sale by attaching supporting documents and signature with each agreement.Customer Service
Follow up with members that have enrolled to ensure we are exceeding expectations.Provide the highest level of customer service possible when communicating and interacting with guests.Assist in maintaining a clean and operational facility.Accountable for saving members that are requesting to cancel their membership.Miscellaneous
Sales Schedule: Schedules are set a month in advance and given during the first week of each month.Mandatory Meetings: Bi-monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.Uniform Policy: The Membership Specialist uniform consists of neat, clean clothing with clearly a visible UFC Gym logo top.Timekeeping: Membership Specialists must record time worked while using the company check-in system.Front Desk staff must be prepared to clean alongside managers and other staff.Taking all classes and periodically performing class evaluations is a must.Must be able to lift 45lbs or more.REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities
In-depth knowledge of sales practices and techniques.General understanding of Fitness Industry.Ability to work with computers.Must have good interpersonal communication skills.Excellent customer service skills.Independent, self-starter with strong organizational skills.Must be a team player.Minimum certifications/educational level:
High school degree or GED required.Must complete company sales training and orientation program.Continuing education requirements throughout employment to prepare for advancement.Minimum experience:
2+ years sales experience preferred.
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