RemX | The Workforce Experts
$23/hr. REMOTE Medical Call Center Manager
RemX | The Workforce Experts, Columbus, Georgia, United States, 31900
Description!!HIRING NOW FOR OCTOBER START DATE!!Lead, Inspire, and Drive Success!We’re seeking a dynamic Call Center Manager to oversee operations, motivate teams, and ensure top-notch customer experiences.If you’re a results-driven leader ready to make an impact, this is the opportunity!!Position Details:
REMOTE Medical Call Center ManagerPay:
$23/hr.Training & After Training Schedule:
8/hr. Shift M-F between the hours of 8am-9pm EST.Job Details:Assist the Call Center Supervisor with driving performance metrics for all team members.Manage daily attendance for the team.Handle escalated customer issues and provide effective resolutions.At times may lead morning huddles and shift end huddles.Analyze advanced metrics on agents daily stats.Manage weekly reports on team and agent level performance.Requirements:
MUST HAVE AT LEAST 1 YEAR OF PREVIOUS CALL CENTER LEADERSHIP EXPERIENCEPrevious experience as a team leader in a Call Center or similar role.Excellent leadership and communication skills.Strong problem-solving abilities and attention to detail.Proficiency in call center software and CRM systems.For Immediate Consideration:Please email an up-to-date resume to Kathryn.dugger@remx.com and mention
"CC Lead"
in the email subject line.Apply NowApplicant Privacy Policy
#J-18808-Ljbffr
REMOTE Medical Call Center ManagerPay:
$23/hr.Training & After Training Schedule:
8/hr. Shift M-F between the hours of 8am-9pm EST.Job Details:Assist the Call Center Supervisor with driving performance metrics for all team members.Manage daily attendance for the team.Handle escalated customer issues and provide effective resolutions.At times may lead morning huddles and shift end huddles.Analyze advanced metrics on agents daily stats.Manage weekly reports on team and agent level performance.Requirements:
MUST HAVE AT LEAST 1 YEAR OF PREVIOUS CALL CENTER LEADERSHIP EXPERIENCEPrevious experience as a team leader in a Call Center or similar role.Excellent leadership and communication skills.Strong problem-solving abilities and attention to detail.Proficiency in call center software and CRM systems.For Immediate Consideration:Please email an up-to-date resume to Kathryn.dugger@remx.com and mention
"CC Lead"
in the email subject line.Apply NowApplicant Privacy Policy
#J-18808-Ljbffr