Area Warranty Manager

Job Description SummaryAs an Area Warranty Manager within our company, you will hold a vital role in effectively managing the Division's warranty team, fostering strong professional relationships with both team members and customers, and ensuring exceptional customer service continues after the sale is closed. Your responsibilities will encompass team leadership, customer interactions, trade partner coordination, and proactive management of warranty trends.Job DetailsWhat You'll DoProvide effective management to both the field and office warranty team members, guaranteeing an exemplary customer experienceDirect and oversee the warranty team, including recruitment, development, and retention of team membersManage post-sale interactions, ensuring a superior customer experience that enhances referrals and builds lasting customer relationshipsInteract with homeowners to establish clear expectations regarding the warranty process and associated proceduresEvaluate warranty requests from the division and determine the appropriate courses of actionCoordinate a diverse group of trade partners according to homeowners' schedules to efficiently address warranty itemsConduct follow-up visits with homeowners to ensure completed work adheres to high standards of cleanliness, completeness, and timelinessFacilitate communication between contractors and homeowners to confirm work schedules and ensure timely completionEngage in negotiations, manage payments, and verify pricing with trade partners based on contracted costsPerform monthly reviews and tracking of warranty trends to identify areas for improvement and optimize service deliveryPrepare weekly payroll for the warranty teamMaintain thorough and organized documentation of all warranty claimsConduct comprehensive research into areas of concern to determine effective courses of action and solutionsEfficiently manage a high volume of warranty calls, ensuring timely and effective responsesActively contribute to divisional customer satisfaction goalsProvide regular detailed reports on customer warranty data to the Customer Service DirectorParticipate in budgeting for warranty-related activities as neededPerform other duties as assignedSound Like You?You might be just who we're looking for if you have...A proven track record of successful team management and leadershipStrong communication skills and the ability to build relationships with team members and customersProficiency in negotiation, payment processing, and verifying pricingAnalytical skills to review and track warranty trends, identifying areas for improvementExcellent organizational and documentation abilitiesStrong problem-solving skills and the ability to make informed decisionsExceptional time management skills and the capacity to handle a high volume of tasksCommitment to delivering outstanding customer service and contributing to customer satisfaction goalsRegular reporting skills to communicate warranty data effectivelyPrevious experience in budgeting preferredCollege degree or work-related experience in customer service field preferredPrior management experience is requiredMust have a minimum 3-5 years in an industry related fieldFLSA Status: ExemptWill have responsibilities such as:Interviewing, selecting, and training employeesSetting rates of pay and hours of workIn charge of fostering team member retention and promoting engagement within the team or organizationEvaluating productivity; handling grievances or complaints, or addressing disciplinary actions of team membersDetermining work techniquesPlanning the workApportioning work among employeesDetermining the types of equipment to be used in performing work, or materials neededPlanning budgets for workMonitoring work for legal or regulatory complianceProviding for safety and security of the workplaceEssential Functions:Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managersAbility to make decisions which have significant impact on the company's credibility, operations, and servicesAbility to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpointsAbility to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedulesAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicle if applicableComply with company policies and procedurePhysical Demands:Must be able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.Benefits of Working With Taylor MorrisonWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:Competitive CompensationHealth Care - Medical/Dental/Vision/Prescription Drug Coverage401(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysTuition ReimbursementEmployee Home Purchase Rebate ProgramHome Mortgage ProgramEmployee Assistance Program (EAP)

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