Flight Centre Travel Group
Technical Business Analyst - Montvale, USA
Flight Centre Travel Group, Montvale, New Jersey, us, 07645
Technical Business Analyst
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
About The Opportunity
The Technical Business Analyst (BA) will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end-user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams. The Technical Business Analyst must have a solid understanding of accurate ROI and LOE estimation.
Key Responsibilities
Ability to assess and articulate goals and benefits of impacts.
Skilled at both business and systems gap analysis as well as building and articulating workflows.
Coordinates and has accountability for the successful completion of all aspects of assigned project work.
Can exercise independent judgment and take the lead role on mid-level projects with minimal direction from Supervisor.
Can effectively facilitate meetings, demonstrate brainstorming/consensus building skills, and interact with executive-level project sponsors.
Can translate a problem statement into clear and concise User Stories and/or BRDs.
Can document all projects using Project Scope Template and keep all documentation up to date.
Works effectively and individually with Technical and Non-Technical team members of Reporting, Online, Operations, Account Management, Finance, Product, and Marketing.
Basic understanding of each area’s processes and ability to analyze how each area might be affected by a specific project.
Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre.
Above average understanding of Sabre regarding creating bookings, shopping, faring, reading PNR and queue history, etc.
General understanding of all Corporate Technology systems (Sabre, profiles, OBTs, RED apps, scripts, Compleat, back office, finance, and reporting) and how they impact and interact with each other.
Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.
Experience & Qualifications
Can plan, organize, and structure work both independently and with a team.
Possesses strong analytical and evaluative skills.
Showcase good written and oral communication skills.
Ability to multitask.
Have good interpersonal and consultative skills.
Excellent attention to detail providing a high level of accuracy.
Strong MS Excel and Visio skills.
Work Perks! - What’s in it for you:
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice.
Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice).
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and fundraising.
Employee giving program.
Office Environmental Program.
1 Volunteer Day per Calendar Year.
Benefits Include:
Paid Time Off.
Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days).
5 Sick Days accrued per year.
3 Personal Days.
1 Diversity Day.
1 Volunteer Day.
8 Recognized Holidays.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender-affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401k program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities in a network of brands and businesses.
Location – Montvale, USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For this position, we anticipate offering an annual salary of
$70,000 - $75,000.
Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at
careers@us.flightcentre.com .
#J-18808-Ljbffr
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
About The Opportunity
The Technical Business Analyst (BA) will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end-user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams. The Technical Business Analyst must have a solid understanding of accurate ROI and LOE estimation.
Key Responsibilities
Ability to assess and articulate goals and benefits of impacts.
Skilled at both business and systems gap analysis as well as building and articulating workflows.
Coordinates and has accountability for the successful completion of all aspects of assigned project work.
Can exercise independent judgment and take the lead role on mid-level projects with minimal direction from Supervisor.
Can effectively facilitate meetings, demonstrate brainstorming/consensus building skills, and interact with executive-level project sponsors.
Can translate a problem statement into clear and concise User Stories and/or BRDs.
Can document all projects using Project Scope Template and keep all documentation up to date.
Works effectively and individually with Technical and Non-Technical team members of Reporting, Online, Operations, Account Management, Finance, Product, and Marketing.
Basic understanding of each area’s processes and ability to analyze how each area might be affected by a specific project.
Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre.
Above average understanding of Sabre regarding creating bookings, shopping, faring, reading PNR and queue history, etc.
General understanding of all Corporate Technology systems (Sabre, profiles, OBTs, RED apps, scripts, Compleat, back office, finance, and reporting) and how they impact and interact with each other.
Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.
Experience & Qualifications
Can plan, organize, and structure work both independently and with a team.
Possesses strong analytical and evaluative skills.
Showcase good written and oral communication skills.
Ability to multitask.
Have good interpersonal and consultative skills.
Excellent attention to detail providing a high level of accuracy.
Strong MS Excel and Visio skills.
Work Perks! - What’s in it for you:
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice.
Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice).
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and fundraising.
Employee giving program.
Office Environmental Program.
1 Volunteer Day per Calendar Year.
Benefits Include:
Paid Time Off.
Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days).
5 Sick Days accrued per year.
3 Personal Days.
1 Diversity Day.
1 Volunteer Day.
8 Recognized Holidays.
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits including medical, dental, vision, gender-affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401k program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities in a network of brands and businesses.
Location – Montvale, USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For this position, we anticipate offering an annual salary of
$70,000 - $75,000.
Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at
careers@us.flightcentre.com .
#J-18808-Ljbffr