Allied Universal
Security Operations Center Supervisor Corporate Campus
Allied Universal, Fort Worth, Texas, United States, 76102
Security Operations Center Supervisor
Location: US-TX-Fort WorthCategory: Security SupervisorWorkdays Available: Friday, Monday, Saturday, Sunday, Thursday, Tuesday, WednesdayShifts Available: Afternoon, Evening, Morning, OvernightBusiness Unit: AUSOverview
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Job Description
Allied Universal is hiring a Security Operations Center Supervisor. The Security Operations Center Supervisor will be responsible for overseeing operations within the control room that services, monitors, triages, and coordinates response across high-profile customer sites in the respective region. The Security Operations Center Supervisor will use operational best practices to ensure the physical safety and security of our people, buildings, and assets on any given shift.Responsibilities:
Oversee the delivery of the services and drive compliance to standards & procedures governing access control system (ACS) alarm response & escalation, incident reporting, issuance of employee credentials, and interaction with employees, contractors, and visitors.Engage with people across the business that require security-related support and follow up with inquiries where necessary.Analyse, assess, and triage reports as appropriate and as directed.Coordinate and oversee the delivery of the SOC's suite of services across multiple shifts providing 24/7/365 coverage.Liaise with other Security Operations Centers within the SOC network and ensure best practice is maintained throughout the network.Oversee a team of SOC Shift Supervisors using a metrics-based approach to improve performance and efficiency (SLA/KPI).Formulate Management Information (MI) and reports to share with GPS management on a daily/weekly/monthly basis.Provide direction to Shift Supervisors and drive compliance to standards and procedures.Compile reports daily to be shared with other SOC shifts and management.Maintain/validate accurate logs of daily events.Liaise with emergency services and other monitoring agents as and when directed.Assist in the collation and preservation of digital media evidence.Identify and promptly respond to any system anomalies.Maintain active awareness of the monitored environment to promote safe and effective working environment.Maintain a conscientious and proactive approach to work to achieve excellent standards.Delivery of new training material provided by Operations.Maintain SOC operator's schedule, with no open shifts.Qualifications:
High school diploma or equivalent.Minimum of two (2) years of military, law enforcement, government, or corporate security operations center experience.Prior supervisory/management experience, preferably in a security role.Experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment and triaging reports.Demonstrated understanding of video, access, and guard management systems.High proficiency in using IT applications and evidence of data entry and retrieval.Ability to deliver succinct and clear verbal and written reports.Basic knowledge of technical elements associated with security systems.Ability to remain calm under pressure and respond to incidents in a professional manner.Comprehensive English language skills, written and spoken.Exceptional communication skills.Preferred Qualifications:
Associate's degree in Criminal Justice, Information Technology, or related field of study.Ability to speak, read, and write in a foreign (non-English) language.Evidence of continuous professional development.Benefits:
Medical, dental, vision, basic life, AD&D, and disability insurance.Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.Eight paid holidays annually, five sick days, and four personal days.Vacation time offered at an accrual rate of 3.08 hours biweekly.Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.Requisition ID: 2024-1266786
#J-18808-Ljbffr
Location: US-TX-Fort WorthCategory: Security SupervisorWorkdays Available: Friday, Monday, Saturday, Sunday, Thursday, Tuesday, WednesdayShifts Available: Afternoon, Evening, Morning, OvernightBusiness Unit: AUSOverview
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Job Description
Allied Universal is hiring a Security Operations Center Supervisor. The Security Operations Center Supervisor will be responsible for overseeing operations within the control room that services, monitors, triages, and coordinates response across high-profile customer sites in the respective region. The Security Operations Center Supervisor will use operational best practices to ensure the physical safety and security of our people, buildings, and assets on any given shift.Responsibilities:
Oversee the delivery of the services and drive compliance to standards & procedures governing access control system (ACS) alarm response & escalation, incident reporting, issuance of employee credentials, and interaction with employees, contractors, and visitors.Engage with people across the business that require security-related support and follow up with inquiries where necessary.Analyse, assess, and triage reports as appropriate and as directed.Coordinate and oversee the delivery of the SOC's suite of services across multiple shifts providing 24/7/365 coverage.Liaise with other Security Operations Centers within the SOC network and ensure best practice is maintained throughout the network.Oversee a team of SOC Shift Supervisors using a metrics-based approach to improve performance and efficiency (SLA/KPI).Formulate Management Information (MI) and reports to share with GPS management on a daily/weekly/monthly basis.Provide direction to Shift Supervisors and drive compliance to standards and procedures.Compile reports daily to be shared with other SOC shifts and management.Maintain/validate accurate logs of daily events.Liaise with emergency services and other monitoring agents as and when directed.Assist in the collation and preservation of digital media evidence.Identify and promptly respond to any system anomalies.Maintain active awareness of the monitored environment to promote safe and effective working environment.Maintain a conscientious and proactive approach to work to achieve excellent standards.Delivery of new training material provided by Operations.Maintain SOC operator's schedule, with no open shifts.Qualifications:
High school diploma or equivalent.Minimum of two (2) years of military, law enforcement, government, or corporate security operations center experience.Prior supervisory/management experience, preferably in a security role.Experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment and triaging reports.Demonstrated understanding of video, access, and guard management systems.High proficiency in using IT applications and evidence of data entry and retrieval.Ability to deliver succinct and clear verbal and written reports.Basic knowledge of technical elements associated with security systems.Ability to remain calm under pressure and respond to incidents in a professional manner.Comprehensive English language skills, written and spoken.Exceptional communication skills.Preferred Qualifications:
Associate's degree in Criminal Justice, Information Technology, or related field of study.Ability to speak, read, and write in a foreign (non-English) language.Evidence of continuous professional development.Benefits:
Medical, dental, vision, basic life, AD&D, and disability insurance.Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.Eight paid holidays annually, five sick days, and four personal days.Vacation time offered at an accrual rate of 3.08 hours biweekly.Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.Requisition ID: 2024-1266786
#J-18808-Ljbffr