TDS Gift Cards
Customer Service Specialist
TDS Gift Cards, Little Ferry, New Jersey, us, 07643
Launch Gift Cards (LGC), a division of Ziff Davis, is a technology solutions provider for the closed-loop gift card industry, providing digital commerce tools for gift card programs including B2C e-commerce and B2B bulk functionality. LGC’s platform has been built from the ground up using modern APIs and services that enable a 100% custom solution for clients. The goal is to make it truly look and feel like a client-developed solution, without bothering their engineers to build it. LGC offers full fraud indemnification and an automated chargeback process, further protecting our clients.We are currently looking for a Customer Service Specialist to add to our dynamic Launch Gift Cards team.About The Role:
The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.What You’ll Do:
Provide support for B2B gift card order fulfillmentEvaluate new B2B customers according to department criteria and approve appropriate customersFacilitate B2B customer orders by evaluating order requests, confirming payments and approving appropriate ordersFacilitate delivery of B2B orders through file delivery or email campaign methodsEnsure customer satisfaction by answering all inquiries regarding gift card purchases via email and online ticketing systemUtilize system of macro driven responses to drive efficiencyProvide customized responses when necessary on unique issuesRaise potential ordering or gift card issues to appropriate team members for quick resolutionProvide a high level of customer service across all interactions to drive customer satisfaction and repeat purchasePartner with relevant clients when client-specific issues arise to drive issues to satisfactory conclusionGrow in knowledge of dispute and refund processes to support team members on these issuesReview processes and procedures for continual improvement, focusing on opportunities to improve efficiency and customer serviceQualifications:
2-3 years of experience supporting customers via email, chat, or phoneExperience with payments, accounting, electronic funds transfer/ACH system or other financial systemsAbility to recognize and resolve problems before they arise and report trends to managementAbility to multitask and prioritize in a fast-paced environmentOrganized, detail-oriented, and process-driven to enhance cross-functional collaborationDemonstrated ability to work independently and remotelyExperience with client management preferredBachelor’s degree in a relevant field preferredAbility to work Pacific Time Zone preferredWe Offer Great Benefits:
Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insuranceFlexible Vacation / Paid Time OffCharitable Giving Programs that include Paid Time off to volunteer and donation matchFamily Planning Programs like MAVEN Fertility ConciergePregnancy and Paid Parental Leave (up to 16 weeks)401K savings plan with employer matchEmployee stock purchase program (ESPP)Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptionsHybrid, Remote and Flexible work arrangementsDiverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!U.S. Equal Employment Opportunity/Affirmative Action InformationIndividuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.What You’ll Do:
Provide support for B2B gift card order fulfillmentEvaluate new B2B customers according to department criteria and approve appropriate customersFacilitate B2B customer orders by evaluating order requests, confirming payments and approving appropriate ordersFacilitate delivery of B2B orders through file delivery or email campaign methodsEnsure customer satisfaction by answering all inquiries regarding gift card purchases via email and online ticketing systemUtilize system of macro driven responses to drive efficiencyProvide customized responses when necessary on unique issuesRaise potential ordering or gift card issues to appropriate team members for quick resolutionProvide a high level of customer service across all interactions to drive customer satisfaction and repeat purchasePartner with relevant clients when client-specific issues arise to drive issues to satisfactory conclusionGrow in knowledge of dispute and refund processes to support team members on these issuesReview processes and procedures for continual improvement, focusing on opportunities to improve efficiency and customer serviceQualifications:
2-3 years of experience supporting customers via email, chat, or phoneExperience with payments, accounting, electronic funds transfer/ACH system or other financial systemsAbility to recognize and resolve problems before they arise and report trends to managementAbility to multitask and prioritize in a fast-paced environmentOrganized, detail-oriented, and process-driven to enhance cross-functional collaborationDemonstrated ability to work independently and remotelyExperience with client management preferredBachelor’s degree in a relevant field preferredAbility to work Pacific Time Zone preferredWe Offer Great Benefits:
Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insuranceFlexible Vacation / Paid Time OffCharitable Giving Programs that include Paid Time off to volunteer and donation matchFamily Planning Programs like MAVEN Fertility ConciergePregnancy and Paid Parental Leave (up to 16 weeks)401K savings plan with employer matchEmployee stock purchase program (ESPP)Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptionsHybrid, Remote and Flexible work arrangementsDiverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!U.S. Equal Employment Opportunity/Affirmative Action InformationIndividuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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