Customer Service Specialist

About Our ClientAre you ready to be a part of a team that is changing the way people make payments? Our client is a company dedicated to making payments safer and easier for everyone. We have launched a simple, modern API to make our payment and card issuing infrastructure available to startups, fintechs, and brands all over the world. If you are passionate about delivering an exceptional customer experience and want to be part of a remote-first, distributed team, we want to hear from you.About The RoleAs a Customer Experience Associate, you will be a trustworthy point of contact for our consumer product users and a strong advocate for their best interests. You will have the opportunity to directly interact with users via email and chat, brainstorm solutions for customer problems, and become an expert on our products and services.Key Responsibilities:Interact with users directly via email and chatBrainstorm inventive solutions to tackle urgent customer problemsIdentify site and app issues, and communicate properly to all internal teamsThink creatively about how to optimize each customer's experienceBecome an expert on our products and servicesWho We Are Looking For:An excellent writer and communicator with a keen eye for detail and grammarA team player comfortable in an ever-changing startup environmentAn enthusiastic and positive person with a can-do mentalityA fast learner and eager to tackle new challenges every dayFlexible and adaptable to accommodate holiday and weekend shiftsPatient and understanding with customers, and confident in resolving issues on the spotBenefits:Health, vision, and dental insuranceUnlimited PTO401(k) matchLife Insurance and AD&D policy3% cashback on all purchasesSalary RangeNote for US candidates: $20 - $22/hour

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