Oracle
Senior Customer Success Manager
Oracle, Boise, Idaho, United States, 83708
Oracle Senior Customer Success Manager - Boise, Idaho
Minimum Qualifications:BS or BA degree in a related field and/or equivalent job experience.8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, or other client-facing HCIT solution work.Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements.8+ years experience consulting, influencing, and partnering with key customer end-users and decision-makers, including healthcare CXOs and CIOs.Prior experience with Oracle Health products and service offerings preferred.Strong project management skills, including the ability to create, maintain, and execute on a detailed account management plan.Accomplished communication and interpersonal skills, with the ability to articulate complex information clearly in both verbal and written form.Ability to influence, persuade, and negotiate to achieve effective outcomes.Ability to partner and collaborate across teams and organizations to resolve conflicts and drive performance improvement.Ability to travel to client sites up to 20% of the time based on business needs.Responsibilities:The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts, focusing on continuous improvements to customer utilization and experience. Responsibilities include:Facilitating contract renewals, increasing customer satisfaction, service level attainment, and incremental revenue growth.Overseeing customer experience through the customer lifecycle and ensuring operational success with Oracle Health solutions and services.Identifying opportunities for ongoing improvement in business operating procedures to optimize Oracle Health product/system use.Developing, tracking, and managing priorities to ensure progress on identified opportunities.Cultivating strong partnerships with key internal and external stakeholders.Measuring success through strong success plans, success stories, ARR retention and growth, code currency, sales leads generated, and customer performance on KPIs.Participating in key initiatives to grow the overall culture and practice of customer success within Oracle Health.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Compensation:US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity and commission.Benefits:Medical, dental, and vision insurance.Short term and long term disability.Life insurance and AD&D.401(k) Savings and Investment Plan with company match.Paid time off and holidays.Paid sick leave and parental leave.Employee Stock Purchase Plan.Voluntary benefits.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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Minimum Qualifications:BS or BA degree in a related field and/or equivalent job experience.8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, or other client-facing HCIT solution work.Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements.8+ years experience consulting, influencing, and partnering with key customer end-users and decision-makers, including healthcare CXOs and CIOs.Prior experience with Oracle Health products and service offerings preferred.Strong project management skills, including the ability to create, maintain, and execute on a detailed account management plan.Accomplished communication and interpersonal skills, with the ability to articulate complex information clearly in both verbal and written form.Ability to influence, persuade, and negotiate to achieve effective outcomes.Ability to partner and collaborate across teams and organizations to resolve conflicts and drive performance improvement.Ability to travel to client sites up to 20% of the time based on business needs.Responsibilities:The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts, focusing on continuous improvements to customer utilization and experience. Responsibilities include:Facilitating contract renewals, increasing customer satisfaction, service level attainment, and incremental revenue growth.Overseeing customer experience through the customer lifecycle and ensuring operational success with Oracle Health solutions and services.Identifying opportunities for ongoing improvement in business operating procedures to optimize Oracle Health product/system use.Developing, tracking, and managing priorities to ensure progress on identified opportunities.Cultivating strong partnerships with key internal and external stakeholders.Measuring success through strong success plans, success stories, ARR retention and growth, code currency, sales leads generated, and customer performance on KPIs.Participating in key initiatives to grow the overall culture and practice of customer success within Oracle Health.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Compensation:US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity and commission.Benefits:Medical, dental, and vision insurance.Short term and long term disability.Life insurance and AD&D.401(k) Savings and Investment Plan with company match.Paid time off and holidays.Paid sick leave and parental leave.Employee Stock Purchase Plan.Voluntary benefits.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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