Harcum
Admissions Support Specialist
Harcum, Phila, Pennsylvania, United States,
Position Summary: The
Admissions Support Specialist
is responsible for the smooth operation of many of the clerical-related functions of the admissions office including: processing and managing applicant files, processing supplemental documents (such as transcripts and test scores), sending out acceptance/denial packages, greeting admissions guests, and providing coverage for other clerical staff. The Admissions Support Specialist reports to the Admissions Operations Manager and works closely with Admissions Counselors to meet enrollment goals. The schedule for this position is Monday through Friday from 9am to 5pm. During the summer, the office is closed at 2pm on Fridays. Some evening/weekends may be required for specific events (usually 1 or 2 days a semester).Duties and Responsibilities:Applicant File Processing
Process and update electronic applicant records in student information system (SIS)Process enrollment depositsPackage and mail acceptance packets and denial lettersUpdate applicant status in SIS and CRM database as documents are received or decisions are renderedProcess transcripts, letters of recommendations, test scores, etc. as they are received through various channelsCommunicate applicant changes/information to Admissions CounselorsPrepare files of enrolled students for the Office of Student RecordsPurge files and documents on a consistent basis
Reports Preparation
Assist the Operations Manager with specific weekly reports and distribute to faculty and staffPrepare additional admissions-related reports upon request
Phones/Email
Provide back-up coverage for the Admissions phone line with excellent customer service to each callerManage Admissions Department emailRecord inquiry information, answer general questions, and work with applicants to complete files
Greet Admissions Guests
Greet admissions guests, have guests fill out appropriate forms, notify counselors or appropriate personnel upon the guest’s arrival
Department Administration
Provide coverage for other clerical staff members when necessaryOpen and distribute mailAttend all relevant department meetingsEstablish and maintain consistent communication and collaboration with other members of the enrollment management staff to ensure smooth workflow
Inter-Departmental Collaboration
Work with other college departments to meet enrollment management goals.
Minimum Skills/QualificationsProficient in Microsoft Office, especially ExcelMust be detail-orientedMust be organized and have the ability to multi-task and prioritize tasksStrong written and verbal communication skillsAbility to work with a team while also able to self-manage and work independently when necessaryComfortable working in collaboration with other college departmentsOutstanding interpersonal skills and ability to connect with students and parentsSelf-discipline and ability to maintain a professional disposition in a fast-paced environmentFlexible schedule/availability for evening and weekend hours when necessaryPreferred QualificationsWorking knowledge of student information systems (SIS) and customer relationship management (CRM) software, especially PowerCampus and Liaison EMPKnowledge of electronic applications and high school/college transcriptsData entry experiencePrior experience in higher education, specifically AdmissionsABOUT HARCUM:Harcum College is an independent, coeducational, fully accredited, residential college. The College offers associate degrees in allied health, business and social science, as well as certificates and a variety of continuing studies programs. Founded in 1915, it was the first college in Pennsylvania to offer the associate degree. Today, Harcum has degree programs on its Bryn Mawr Campus, located about 30 minutes west of Philadelphia, programs online, and at Partnership Sites throughout the region, serving close to 1,000 students. Harcum College offers a comprehensive benefits package and competitive pay based on experience.Harcum College is an Equal Employment Opportunity employer.
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Admissions Support Specialist
is responsible for the smooth operation of many of the clerical-related functions of the admissions office including: processing and managing applicant files, processing supplemental documents (such as transcripts and test scores), sending out acceptance/denial packages, greeting admissions guests, and providing coverage for other clerical staff. The Admissions Support Specialist reports to the Admissions Operations Manager and works closely with Admissions Counselors to meet enrollment goals. The schedule for this position is Monday through Friday from 9am to 5pm. During the summer, the office is closed at 2pm on Fridays. Some evening/weekends may be required for specific events (usually 1 or 2 days a semester).Duties and Responsibilities:Applicant File Processing
Process and update electronic applicant records in student information system (SIS)Process enrollment depositsPackage and mail acceptance packets and denial lettersUpdate applicant status in SIS and CRM database as documents are received or decisions are renderedProcess transcripts, letters of recommendations, test scores, etc. as they are received through various channelsCommunicate applicant changes/information to Admissions CounselorsPrepare files of enrolled students for the Office of Student RecordsPurge files and documents on a consistent basis
Reports Preparation
Assist the Operations Manager with specific weekly reports and distribute to faculty and staffPrepare additional admissions-related reports upon request
Phones/Email
Provide back-up coverage for the Admissions phone line with excellent customer service to each callerManage Admissions Department emailRecord inquiry information, answer general questions, and work with applicants to complete files
Greet Admissions Guests
Greet admissions guests, have guests fill out appropriate forms, notify counselors or appropriate personnel upon the guest’s arrival
Department Administration
Provide coverage for other clerical staff members when necessaryOpen and distribute mailAttend all relevant department meetingsEstablish and maintain consistent communication and collaboration with other members of the enrollment management staff to ensure smooth workflow
Inter-Departmental Collaboration
Work with other college departments to meet enrollment management goals.
Minimum Skills/QualificationsProficient in Microsoft Office, especially ExcelMust be detail-orientedMust be organized and have the ability to multi-task and prioritize tasksStrong written and verbal communication skillsAbility to work with a team while also able to self-manage and work independently when necessaryComfortable working in collaboration with other college departmentsOutstanding interpersonal skills and ability to connect with students and parentsSelf-discipline and ability to maintain a professional disposition in a fast-paced environmentFlexible schedule/availability for evening and weekend hours when necessaryPreferred QualificationsWorking knowledge of student information systems (SIS) and customer relationship management (CRM) software, especially PowerCampus and Liaison EMPKnowledge of electronic applications and high school/college transcriptsData entry experiencePrior experience in higher education, specifically AdmissionsABOUT HARCUM:Harcum College is an independent, coeducational, fully accredited, residential college. The College offers associate degrees in allied health, business and social science, as well as certificates and a variety of continuing studies programs. Founded in 1915, it was the first college in Pennsylvania to offer the associate degree. Today, Harcum has degree programs on its Bryn Mawr Campus, located about 30 minutes west of Philadelphia, programs online, and at Partnership Sites throughout the region, serving close to 1,000 students. Harcum College offers a comprehensive benefits package and competitive pay based on experience.Harcum College is an Equal Employment Opportunity employer.
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