StudentUniverse
Level 3 Service Operations Team Leader - Montvale, NJ
StudentUniverse, Trenton, New Jersey, United States,
Level 3 Service Operations Team Leader - Montvale, NJ
Job no:
522957 - ABrand:
Product and TechnologyWork type:
Full timeLocation:
New JerseyCategories:
Information & TechnologyFlight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. Our purpose is to “open up the world for those who want to see”.About The OpportunityThe ETS (Enterprise Technology Services) Level 3 Service Operations Team Leader is responsible for overseeing the daily operations of the Level 3 Service Centre Team, managing the team, and ensuring continuous improvement of processes.Key ResponsibilitiesManage and develop the Level 3 Service Centre Team to meet ETS customer service standards.Adhere to Standard Operating Procedures and best practices.Ensure tasks are completed to maintain ETS products and services.Develop and train the Level 3 Service Operations Team.Monitor and report on team performance.Oversee recruiting, onboarding, and performance management of team members.Conduct trend analysis for continuous improvements.Identify and assist with Major Incidents and Problems.Engage with other Service Operations Team Leaders to ensure consistent service.Be available outside of standard business hours.Experience & QualificationsMinimum 5 years experience in a technology support context.Minimum 2 years experience as a leader or manager.Broad understanding of Flight Centre’s technology offering.Specific understanding of Hardware and PC Support.Effective communication and customer service skills.Travel Industry experience is desirable.Work Perks! - What’s in it for you:Hybrid work structure.Celebration of successes at regular events.Opportunities for professional growth.Commitment to diversity, equity, and inclusion.Benefits Include:Paid Time Off.Health benefits including medical and dental.401k program with partial match.Tuition Reimbursement Program.If this sounds like the opportunity you have been waiting for then APPLY NOW.We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
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Job no:
522957 - ABrand:
Product and TechnologyWork type:
Full timeLocation:
New JerseyCategories:
Information & TechnologyFlight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. Our purpose is to “open up the world for those who want to see”.About The OpportunityThe ETS (Enterprise Technology Services) Level 3 Service Operations Team Leader is responsible for overseeing the daily operations of the Level 3 Service Centre Team, managing the team, and ensuring continuous improvement of processes.Key ResponsibilitiesManage and develop the Level 3 Service Centre Team to meet ETS customer service standards.Adhere to Standard Operating Procedures and best practices.Ensure tasks are completed to maintain ETS products and services.Develop and train the Level 3 Service Operations Team.Monitor and report on team performance.Oversee recruiting, onboarding, and performance management of team members.Conduct trend analysis for continuous improvements.Identify and assist with Major Incidents and Problems.Engage with other Service Operations Team Leaders to ensure consistent service.Be available outside of standard business hours.Experience & QualificationsMinimum 5 years experience in a technology support context.Minimum 2 years experience as a leader or manager.Broad understanding of Flight Centre’s technology offering.Specific understanding of Hardware and PC Support.Effective communication and customer service skills.Travel Industry experience is desirable.Work Perks! - What’s in it for you:Hybrid work structure.Celebration of successes at regular events.Opportunities for professional growth.Commitment to diversity, equity, and inclusion.Benefits Include:Paid Time Off.Health benefits including medical and dental.401k program with partial match.Tuition Reimbursement Program.If this sounds like the opportunity you have been waiting for then APPLY NOW.We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
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