ERIKS Transportation GmbH
Product Support Specialist
ERIKS Transportation GmbH, Northampton, Massachusetts, us, 01061
Product Support SpecialistLocation:
Northampton
About the role:
Maintain and manage the PBU ERIKS Hose Technology supplier database
Support Sales & Margin development via the stock system relating to ERIKS Hose Technology products, services and applications
Provide accurate and precise product pricing on both manufactured and purchased prices.
Maintain contact with customers and suppliers to ensure products and pricing information is updated
Ensure high levels of customer service at all times
Responsible for your health and safety and have a duty of care for others around you within your working environment.
Answer the telephone within agreed service levels, ensuring excellent customer service levels are met.
Process Sales Orders in a timely manner, ensuring information is accurate and correct authorization has been obtained. Attention to detail is essential.
Process Purchase Orders as and when required.
Complete and follow the quotations/progress process accurately as and when required.
Undertake other duties relating to the Inside Sales role as required by your Line Manager.
Hours of work:
0830 - 1730 Mon to Friday (1 hour unpaid lunch)
ABOUT YOU:
You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in the industry. You relish the opportunity to develop with ERIKS.
Your main skills will include:
Organisation
Problem solving
Customer focus
Communication
Your offer:
We offer a very competitive salary and a range of benefits including:
25 days plus bank holidays annual holiday entitlement
Ability to purchase an additional 5 days holiday subject to scheme rules
Contributory Pension Scheme
Bike to Work Scheme
Life Assurance
Up to 1 day’s paid leave to concentrate on your wellbeing
A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support
Unlimited mental health support from qualified mental healthcare professionals
24/7, unlimited remote GP appointments
Six 1-2-1 nutritional video consultations per year
Six 1-2-1 digitally delivered personal training sessions per year
360 Wellbeing Score with lifestyle coaching sessions
Physiotherapy – eight sessions a year shared between you and your partner
Medical second opinions
Savings and discounts for weekly costs
On-demand wellness content and Wellbeing Calendar
Company Sick Pay from day 1
Group Income Protection after a period of sickness absence
Long service recognition
Free unlimited access to LinkedIn Learning
Free ERIKS Branded workwear
Free Eye tests
About us:We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”.
This is where you come in!
Why ERIKS?With 170 sites across the UK and Ireland, a supportive environment is never far away.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
At ERIKS, everything we do equates, on some level, to something remarkable.Our work is bursting from the frame. And the driving force behind our solutions?
Our people.
If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.
#J-18808-Ljbffr
Northampton
About the role:
Maintain and manage the PBU ERIKS Hose Technology supplier database
Support Sales & Margin development via the stock system relating to ERIKS Hose Technology products, services and applications
Provide accurate and precise product pricing on both manufactured and purchased prices.
Maintain contact with customers and suppliers to ensure products and pricing information is updated
Ensure high levels of customer service at all times
Responsible for your health and safety and have a duty of care for others around you within your working environment.
Answer the telephone within agreed service levels, ensuring excellent customer service levels are met.
Process Sales Orders in a timely manner, ensuring information is accurate and correct authorization has been obtained. Attention to detail is essential.
Process Purchase Orders as and when required.
Complete and follow the quotations/progress process accurately as and when required.
Undertake other duties relating to the Inside Sales role as required by your Line Manager.
Hours of work:
0830 - 1730 Mon to Friday (1 hour unpaid lunch)
ABOUT YOU:
You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in the industry. You relish the opportunity to develop with ERIKS.
Your main skills will include:
Organisation
Problem solving
Customer focus
Communication
Your offer:
We offer a very competitive salary and a range of benefits including:
25 days plus bank holidays annual holiday entitlement
Ability to purchase an additional 5 days holiday subject to scheme rules
Contributory Pension Scheme
Bike to Work Scheme
Life Assurance
Up to 1 day’s paid leave to concentrate on your wellbeing
A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support
Unlimited mental health support from qualified mental healthcare professionals
24/7, unlimited remote GP appointments
Six 1-2-1 nutritional video consultations per year
Six 1-2-1 digitally delivered personal training sessions per year
360 Wellbeing Score with lifestyle coaching sessions
Physiotherapy – eight sessions a year shared between you and your partner
Medical second opinions
Savings and discounts for weekly costs
On-demand wellness content and Wellbeing Calendar
Company Sick Pay from day 1
Group Income Protection after a period of sickness absence
Long service recognition
Free unlimited access to LinkedIn Learning
Free ERIKS Branded workwear
Free Eye tests
About us:We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”.
This is where you come in!
Why ERIKS?With 170 sites across the UK and Ireland, a supportive environment is never far away.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
At ERIKS, everything we do equates, on some level, to something remarkable.Our work is bursting from the frame. And the driving force behind our solutions?
Our people.
If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.
#J-18808-Ljbffr