JLL
Assistant Facilities Manager (Hybrid)
JLL, Charlotte, North Carolina, United States, 28245
What this job involves:
The Assistant Facility Manager (AFM) is a collaborative supporter and a member of the infrastructure/Operations Team on the Belk account, with the objective to provide world-class operational service delivery to the client.
This position is to provide a strong support role for the FM in the specified region and will be the primary Planner/Scheduler for all maintenance activities for the region you are in for approximately 100+ locations. This position will liaise with the FM, Subs or contractors, and customers to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the engineering resources. In addition to various other tasks the FM may need assistance with.
Your day to day:
Work with Facility Manager to oversee the delivery of maintenance and repair services and other various duties. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Assist in the management of the operating budget.Manage building automation systems, building documentation, the preventive maintenance program and the testing and repair of life safety systems.Assist in the completion of the building audits.Review and prioritize requests for work.Determine activities required for completion of a work order (WO) and create WOs as needed and determine dates and duration to complete.Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience is being provided.Daily review the closed work order data to assure that notes are properly updated in Corrigo and escalate any unresolved issues so that further attention can be given to open items.Daily reviewing routine and scheduled work order, plus review any discretionary spend work order in Corrigo and routing the work order as needed.Support the Service Providers on emergency needs. This function will be available as needed to assure that the emergencies are properly handled, and the Store needs are met.Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly.Set up and lead monthly conference calls with Business Partners to discuss vendor performance, trends, updates to accounts, issues on vendor side as well as with JLL FM team, safety moments, reminders, vendor training and other business as needed.Recommend continuous quality improvement practices.Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.Support the account on long-term operational opportunities as needed.Confers/communicates with work order requesters.Estimate the labor resources required for completion of a WO, estimate and review work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO.Determine and arrange any operational safety requirements for the completion of a WO.Develop monthly/quarterly reporting.Assist with updating service provider matrix for assigned region.Coordinate with Account Team as needed to help source and identify new Business Partners to provide services on our behalf for the client.Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.Capture and provide discretionary spend reports to the customer and client for a weekly review and communicate to them about the status of this work so that the FM can accurately communicate with the store as questions arise.Assist the Account team in developing and managing Preventative Maintenance program execution including, but not limited to HVAC systems, including chilled water systems, emergency power generators, Fire Life Safety systems and Pest Control.Working after hours or on weekends to assist the FM on a rotating schedule.Support the client for after-hour emergency needs when scheduled, this position will serve as the secondary after-hour and weekend point of contact. Our 24/7 call center will field and act as the first point of contact.Develop and manage strong working relationships with the other FM's and client team.
Sound like you? To apply you need:
Required Skills:Must possess strong administrative skills.Fluent with Microsoft Applications.Critical Thinking Skills.Strategic Planning is necessary.Understand Capital and Expense financial planning.Familiar with Project Management.Some knowledge of Vendor Management.Able to read building, plumbing, mechanical drawings are a plus.Possess a level of leadership skills.Strong Communication skills in a client-based environment.
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The Assistant Facility Manager (AFM) is a collaborative supporter and a member of the infrastructure/Operations Team on the Belk account, with the objective to provide world-class operational service delivery to the client.
This position is to provide a strong support role for the FM in the specified region and will be the primary Planner/Scheduler for all maintenance activities for the region you are in for approximately 100+ locations. This position will liaise with the FM, Subs or contractors, and customers to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the engineering resources. In addition to various other tasks the FM may need assistance with.
Your day to day:
Work with Facility Manager to oversee the delivery of maintenance and repair services and other various duties. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Assist in the management of the operating budget.Manage building automation systems, building documentation, the preventive maintenance program and the testing and repair of life safety systems.Assist in the completion of the building audits.Review and prioritize requests for work.Determine activities required for completion of a work order (WO) and create WOs as needed and determine dates and duration to complete.Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience is being provided.Daily review the closed work order data to assure that notes are properly updated in Corrigo and escalate any unresolved issues so that further attention can be given to open items.Daily reviewing routine and scheduled work order, plus review any discretionary spend work order in Corrigo and routing the work order as needed.Support the Service Providers on emergency needs. This function will be available as needed to assure that the emergencies are properly handled, and the Store needs are met.Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly.Set up and lead monthly conference calls with Business Partners to discuss vendor performance, trends, updates to accounts, issues on vendor side as well as with JLL FM team, safety moments, reminders, vendor training and other business as needed.Recommend continuous quality improvement practices.Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.Support the account on long-term operational opportunities as needed.Confers/communicates with work order requesters.Estimate the labor resources required for completion of a WO, estimate and review work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO.Determine and arrange any operational safety requirements for the completion of a WO.Develop monthly/quarterly reporting.Assist with updating service provider matrix for assigned region.Coordinate with Account Team as needed to help source and identify new Business Partners to provide services on our behalf for the client.Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.Capture and provide discretionary spend reports to the customer and client for a weekly review and communicate to them about the status of this work so that the FM can accurately communicate with the store as questions arise.Assist the Account team in developing and managing Preventative Maintenance program execution including, but not limited to HVAC systems, including chilled water systems, emergency power generators, Fire Life Safety systems and Pest Control.Working after hours or on weekends to assist the FM on a rotating schedule.Support the client for after-hour emergency needs when scheduled, this position will serve as the secondary after-hour and weekend point of contact. Our 24/7 call center will field and act as the first point of contact.Develop and manage strong working relationships with the other FM's and client team.
Sound like you? To apply you need:
Required Skills:Must possess strong administrative skills.Fluent with Microsoft Applications.Critical Thinking Skills.Strategic Planning is necessary.Understand Capital and Expense financial planning.Familiar with Project Management.Some knowledge of Vendor Management.Able to read building, plumbing, mechanical drawings are a plus.Possess a level of leadership skills.Strong Communication skills in a client-based environment.
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