JLL
Assistant Facilities Manager
JLL, Miramar, Florida, United States,
Primary ResponsibilitiesEstablish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM servicesResolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when neededAct as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are metManage third-party contractors/vendors in operating and maintaining the propertyCommunicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completionOversee daily work order review; follow up on work orders to ensure successful service delivery and customer experienceSchedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned propertiesRecommend continuous quality improvement practicesProvide quality analysis of customer feedback on an ongoing basis; develop effective response plans and implement per the planDemonstrate collaboration and teamwork with account wide team and proactively share and apply all learning, successes, and best practicesGreet customers, vendors, job applicants, and other visitors, escort visitors to their designated areas when necessaryProvide guidance or resolution to end-user on Real Estate services (i.e. Copy, MFD, Mail Services, Facilities, Rest Rooms, and IT)Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of servicesProvide guidance and basic training to Client employees and contractors on the Client Book-a-Space systemMaintain working relationships with in-house and local catering companies for services in the conference rooms or request by Client employeesMaintain Client supplied database on local restaurants, hotels, car services, and area amenitiesProvide Shipping & Receiving services; assist in prepping any outgoing packages
Relationship ManagementCoordinate special events in support of client or JLLAssist Facility Management Team with tactical planning for the team's goals and objectivesPurchasing and Inventory Control: ensure the availability of an adequate operating inventory of tools and supplies (i.e. water treatment chemicals, HVAC supplies, lighting, ceiling tiles, paint, electrical, and plumbing supplies)Preparing and submitting purchase order requestsVerifying the accuracy of deliveries for count, pricing, and descriptionPerforming periodic safety and inventory checks of property tools
Safety and ComplianceSupport compliance with JLL's minimum audit and compliance standards in facility management, financial management, and operational policies and proceduresMaintain compliance to State, County, or City Ordinances, Codes, or LawsRecognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them; maintain good housekeeping and safety of work areasMust complete all required safety trainings as scheduledComplies with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous materialsSupport work order management by utilizing JLL's Corrigo CMMS systemSupport facility soft services as needed and directed
Job RequirementsEducationBachelor's degree or equivalent work experience (3 - 5 years in Facilities Management, preferred)Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Knowledge, Skills, and AbilityExcellent customer, computer, managerial, verbal, and written communication skillsAbility to multi-task and effectively organize responsibilities to achieve portfolio goals and objectivesBasic knowledge of building systems (mechanical and electrical systemsBasic knowledge of shipping and receivingExperience working with a work order management systemManaging vendor relationsManagerial experience with at least 1-3 direct reports.
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Relationship ManagementCoordinate special events in support of client or JLLAssist Facility Management Team with tactical planning for the team's goals and objectivesPurchasing and Inventory Control: ensure the availability of an adequate operating inventory of tools and supplies (i.e. water treatment chemicals, HVAC supplies, lighting, ceiling tiles, paint, electrical, and plumbing supplies)Preparing and submitting purchase order requestsVerifying the accuracy of deliveries for count, pricing, and descriptionPerforming periodic safety and inventory checks of property tools
Safety and ComplianceSupport compliance with JLL's minimum audit and compliance standards in facility management, financial management, and operational policies and proceduresMaintain compliance to State, County, or City Ordinances, Codes, or LawsRecognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them; maintain good housekeeping and safety of work areasMust complete all required safety trainings as scheduledComplies with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous materialsSupport work order management by utilizing JLL's Corrigo CMMS systemSupport facility soft services as needed and directed
Job RequirementsEducationBachelor's degree or equivalent work experience (3 - 5 years in Facilities Management, preferred)Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Knowledge, Skills, and AbilityExcellent customer, computer, managerial, verbal, and written communication skillsAbility to multi-task and effectively organize responsibilities to achieve portfolio goals and objectivesBasic knowledge of building systems (mechanical and electrical systemsBasic knowledge of shipping and receivingExperience working with a work order management systemManaging vendor relationsManagerial experience with at least 1-3 direct reports.
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