BioCT Innovation Commons
Global Service Program Manager - RST
BioCT Innovation Commons, North Haven, Connecticut, us, 06473
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the Life
Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As the Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.As the Service Program Manager you will manage projects and programs by:Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.Lead cross-functional teams for Service projects and programs for the Robotic Surgical Technologies (RST) operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.Providing service design input on new product development projects.Developing and implementing global service strategy for existing and new products.Developing and implementing processes across Service to standardize and drive consistency.Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.Effectively meeting milestones and deadlines in an autonomous environment.Becoming a service business expert and apply that knowledge to educate and mentor others.Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.Learning and applying a strong understanding of the Service business, products, and clinical applications.Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.Leading and participating in continuous improvement activities across the Service organization.Enforcing quality standards within every project and all day-to-day activities.Willingness to work with global partners which may result in adjusted work schedule.Ability to travel up to 25%.Must Have: Minimum RequirementsBachelors degree required.Minimum of 5 years of relevant experience, or Advanced degree with a minimum of 3 years of relevant experience.Nice to HavePMP Certification (or ability to attain within 1 year).3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines.Strong written and verbal communication skills.Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets).3+ years of experience leading diverse and complex projects and programs.Independent thinker with the ability to take both a commercial and operational view of complex situations.Ability to solve highly complex problems across multiple business functions.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD): $113,600.00 - $170,400.00. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
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Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As the Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.As the Service Program Manager you will manage projects and programs by:Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.Lead cross-functional teams for Service projects and programs for the Robotic Surgical Technologies (RST) operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.Providing service design input on new product development projects.Developing and implementing global service strategy for existing and new products.Developing and implementing processes across Service to standardize and drive consistency.Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.Effectively meeting milestones and deadlines in an autonomous environment.Becoming a service business expert and apply that knowledge to educate and mentor others.Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.Learning and applying a strong understanding of the Service business, products, and clinical applications.Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.Leading and participating in continuous improvement activities across the Service organization.Enforcing quality standards within every project and all day-to-day activities.Willingness to work with global partners which may result in adjusted work schedule.Ability to travel up to 25%.Must Have: Minimum RequirementsBachelors degree required.Minimum of 5 years of relevant experience, or Advanced degree with a minimum of 3 years of relevant experience.Nice to HavePMP Certification (or ability to attain within 1 year).3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines.Strong written and verbal communication skills.Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets).3+ years of experience leading diverse and complex projects and programs.Independent thinker with the ability to take both a commercial and operational view of complex situations.Ability to solve highly complex problems across multiple business functions.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD): $113,600.00 - $170,400.00. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
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