OnPoint Community Credit Union
Digital Business Analyst
OnPoint Community Credit Union, Portland, Oregon, United States, 97204
Montgomery Park, Portland, Oregon, United States of AmericaJob Description
Posted Tuesday, September 24, 2024 at 7:00 AMOverviewThe Digital Business Analyst supports internal customers and OnPoint’s members by gathering business requirements for digital projects and collaborating with technology and other internal OnPoint partners. The role includes creating plans for optimizing and improving Digital Banking systems and processes by collecting and analyzing data.ResponsibilitiesCreating detailed business analysis and process maps to outline problems, opportunities, and solutions for the business.Defining business requirements and reporting them back to stakeholders, participating in story creation based on data findings.Interacting with software users to create specifications documents.Studying the market and gathering information to identify current market conditions and trends.Examining current business processes and systems, and identifying problems that need to be solved.Reporting: Creating reports with recommendations for management, and analyzing the potential impact of those recommendations.Planning and monitoring: Planning and monitoring the business to better analyze it.Backup to on-call duties.Ownership of testing-related activities, such as risk analysis, test plans or test cases, account conditioning; and coordinating testing activities, diagnosis of application or process deficiencies and/or problems.Recommend software and infrastructure changes as necessary, such as software configurations, server configurations, product thresholds, workflows/processes, reviewing application logs and recommending necessary modifications of database tables and tuning of peripheral applications to resolve the internal customers’ and/or members’ problems in a production environment.Other duties as assigned.Knowledge, Skills & AbilitiesAt least five years of related experience required.Must have a solid understanding of the Q2 application and be a Subject Matter Expert (SME) in most areas of the application while possessing deep, specialized knowledge about those components.Previous experience in data analysis and programming language skills such as T-SQL and Python, including experience supporting software in a hosted solutions environment.Enterprise/mid-sized software customer-facing support or delivery experience required.Must have solid troubleshooting skills and resolve most issues with minimal to moderate effort.Excellent documentation, analytical, problem-solving, and organizational skills.A focus on internal customer and member satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail.Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment.Knowledge of banking practices is helpful.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.Montgomery Park, Portland, Oregon, United States of America
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Posted Tuesday, September 24, 2024 at 7:00 AMOverviewThe Digital Business Analyst supports internal customers and OnPoint’s members by gathering business requirements for digital projects and collaborating with technology and other internal OnPoint partners. The role includes creating plans for optimizing and improving Digital Banking systems and processes by collecting and analyzing data.ResponsibilitiesCreating detailed business analysis and process maps to outline problems, opportunities, and solutions for the business.Defining business requirements and reporting them back to stakeholders, participating in story creation based on data findings.Interacting with software users to create specifications documents.Studying the market and gathering information to identify current market conditions and trends.Examining current business processes and systems, and identifying problems that need to be solved.Reporting: Creating reports with recommendations for management, and analyzing the potential impact of those recommendations.Planning and monitoring: Planning and monitoring the business to better analyze it.Backup to on-call duties.Ownership of testing-related activities, such as risk analysis, test plans or test cases, account conditioning; and coordinating testing activities, diagnosis of application or process deficiencies and/or problems.Recommend software and infrastructure changes as necessary, such as software configurations, server configurations, product thresholds, workflows/processes, reviewing application logs and recommending necessary modifications of database tables and tuning of peripheral applications to resolve the internal customers’ and/or members’ problems in a production environment.Other duties as assigned.Knowledge, Skills & AbilitiesAt least five years of related experience required.Must have a solid understanding of the Q2 application and be a Subject Matter Expert (SME) in most areas of the application while possessing deep, specialized knowledge about those components.Previous experience in data analysis and programming language skills such as T-SQL and Python, including experience supporting software in a hosted solutions environment.Enterprise/mid-sized software customer-facing support or delivery experience required.Must have solid troubleshooting skills and resolve most issues with minimal to moderate effort.Excellent documentation, analytical, problem-solving, and organizational skills.A focus on internal customer and member satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail.Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment.Knowledge of banking practices is helpful.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.Montgomery Park, Portland, Oregon, United States of America
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