Novartis Farmacéutica
Allergy Territory Account Specialist – Pasadena, CA – Remote
Novartis Farmacéutica, Pasadena, California, United States, 91122
Allergy Territory Account Specialist – Pasadena, CA – Remote
Job ID
REQ-10018118Sep 08, 2024USASummary
This is a field-based and remote opportunity supporting the key accounts.
Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.
The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement.
#LI-RemoteAbout the Role
Key Responsibilities:Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide
appropriate solutions
to ensure customer needs are met.Identify
shared priorities and leverage knowledge
and
tactics within
the
full account
to d
evelop a strategic territory business plan that drives product demand by meeting the needs of key partners and
ultimately their
patients
to drive
outstanding
results.Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel team
s
to proactively address customer
needs
and p
rovide
appropriate access
support
.Apply
expertise
and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to
anticipate
and efficiently handle business opportunities/challenges.Analyze territory market data and trends to gain insights into the local business environment
, drive
pull-through and
lead
virtual
and / or
live engagements
with customers
.Lead any required
planning meetings
with key partners to
address
more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met
.Provide
appropriate access
support
in
the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs.U
nderstand how to
leverage
systems
and
omni-channel/multi-channel options
to
apply
the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments
.Bachelor’s degree
required
, advanced degree a plus.2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years
.Strong ability to collaborate
,
work cross-functionally within a matrix
environment
,
can communicate clinical product information
, has a
validated
track
-
record of consistent high
-
performance
, and
proficient
in navigating and successfully selling to large accounts and key customer segments.Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while
also
demonstrating
ethical leadership and ability to
champion an
environment that promotes ethical behavior and compliance with company policies & laws
.This is a remote position
that will support key accounts in an assigned region.
Candidate must
reside
within territory
, or
within a reasonable daily commuting distance of 50 miles from territory
boarder
. Ability to travel 60-80% over a broad geography is
required
, with the ability to drive and/or fly within the territory.
Novartis is unable to offer relocation support for this role:please only apply if this location is accessible for you
.
Must have a valid driver’s license.Experience across therapeutic groups, disease states,
account management strategy,
and new product launches.Broad understanding
in patient services,
market access, buy and bill,
specialty pharmacy,
reimbursement
and/or medical calling on HCPs with respect to a
sophisticated
product or reimbursement pathway
.Leveling Guidelines:
t
he position will be filled at
level
commensurate
with experience.Territory Account
Specialist:2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5
years.Senior Territory Account
Specialist:5
+
years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last
5
years.Executive Territory Account
Specialist:10+
years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Driving is an
E
ssential
F
unction of this
R
ole:
Meaning it is fundamental to the purpose of this job and cannot be eliminated.
Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable
accommodations
for otherwise qualified individuals with medical restrictions if
an accommodation
can be provided without
eliminating
the essential function of driving.COVID-19 Vaccine Policy
(customer-facing roles only):
While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not
be applicable
to employees working in certain
jurisdictions
. Please send accommodation requests to
Eh.occupationalhealth@novartis.com
.Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $
102,400
and $
153,600
/year | Senior Territory Account Specialist: $
124,000
and $
186,000
/year | Executive Territory Account Specialist: $
136,800
and $
205,200
/year;
however, while salary ranges are effective from 1/1/2
4
through 12/31/2
4
, fluctuations in the job market may necessitate adjustments to pay ranges during this period.
Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.
The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to
modify
base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.For Field Roles with a Dedicated Training Period
: The individual hired for this role will be
required
to successfully complete certain
initial
training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.Company
will not sponsor visas for this position.Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-cultureJoin our Novartis Network:
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/networkThe Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve.Accessibility & Reasonable AccommodationsThe Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com
or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.Division
USBusiness Unit
Innovative MedicinesLocation
USASite
Field Sales (USA)Company / Legal Entity
U014 (FCRS = US014) Novartis Pharmaceuticals Corporation
#J-18808-Ljbffr
Job ID
REQ-10018118Sep 08, 2024USASummary
This is a field-based and remote opportunity supporting the key accounts.
Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.
The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement.
#LI-RemoteAbout the Role
Key Responsibilities:Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide
appropriate solutions
to ensure customer needs are met.Identify
shared priorities and leverage knowledge
and
tactics within
the
full account
to d
evelop a strategic territory business plan that drives product demand by meeting the needs of key partners and
ultimately their
patients
to drive
outstanding
results.Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel team
s
to proactively address customer
needs
and p
rovide
appropriate access
support
.Apply
expertise
and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to
anticipate
and efficiently handle business opportunities/challenges.Analyze territory market data and trends to gain insights into the local business environment
, drive
pull-through and
lead
virtual
and / or
live engagements
with customers
.Lead any required
planning meetings
with key partners to
address
more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met
.Provide
appropriate access
support
in
the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs.U
nderstand how to
leverage
systems
and
omni-channel/multi-channel options
to
apply
the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments
.Bachelor’s degree
required
, advanced degree a plus.2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years
.Strong ability to collaborate
,
work cross-functionally within a matrix
environment
,
can communicate clinical product information
, has a
validated
track
-
record of consistent high
-
performance
, and
proficient
in navigating and successfully selling to large accounts and key customer segments.Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while
also
demonstrating
ethical leadership and ability to
champion an
environment that promotes ethical behavior and compliance with company policies & laws
.This is a remote position
that will support key accounts in an assigned region.
Candidate must
reside
within territory
, or
within a reasonable daily commuting distance of 50 miles from territory
boarder
. Ability to travel 60-80% over a broad geography is
required
, with the ability to drive and/or fly within the territory.
Novartis is unable to offer relocation support for this role:please only apply if this location is accessible for you
.
Must have a valid driver’s license.Experience across therapeutic groups, disease states,
account management strategy,
and new product launches.Broad understanding
in patient services,
market access, buy and bill,
specialty pharmacy,
reimbursement
and/or medical calling on HCPs with respect to a
sophisticated
product or reimbursement pathway
.Leveling Guidelines:
t
he position will be filled at
level
commensurate
with experience.Territory Account
Specialist:2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5
years.Senior Territory Account
Specialist:5
+
years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last
5
years.Executive Territory Account
Specialist:10+
years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Driving is an
E
ssential
F
unction of this
R
ole:
Meaning it is fundamental to the purpose of this job and cannot be eliminated.
Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable
accommodations
for otherwise qualified individuals with medical restrictions if
an accommodation
can be provided without
eliminating
the essential function of driving.COVID-19 Vaccine Policy
(customer-facing roles only):
While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not
be applicable
to employees working in certain
jurisdictions
. Please send accommodation requests to
Eh.occupationalhealth@novartis.com
.Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $
102,400
and $
153,600
/year | Senior Territory Account Specialist: $
124,000
and $
186,000
/year | Executive Territory Account Specialist: $
136,800
and $
205,200
/year;
however, while salary ranges are effective from 1/1/2
4
through 12/31/2
4
, fluctuations in the job market may necessitate adjustments to pay ranges during this period.
Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.
The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to
modify
base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.For Field Roles with a Dedicated Training Period
: The individual hired for this role will be
required
to successfully complete certain
initial
training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.Company
will not sponsor visas for this position.Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-cultureJoin our Novartis Network:
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/networkThe Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve.Accessibility & Reasonable AccommodationsThe Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com
or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.Division
USBusiness Unit
Innovative MedicinesLocation
USASite
Field Sales (USA)Company / Legal Entity
U014 (FCRS = US014) Novartis Pharmaceuticals Corporation
#J-18808-Ljbffr