Content Guru
Project Manager
Content Guru, Reston, Virginia, United States, 22090
Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team in Reston, Virginia. As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects.
Working closely with our sales team, you will be responsible for managing client relationships and implementing a fast-paced, cost-effective and customer-oriented delivery experience to a high level of customer satisfaction.
As a Project Manager, you will be responsible for:Project Delivery
Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.Ensure projects are delivered within tolerance: time to project completion date, cost and quality.Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.Establish an appropriate test plan according to customer requirements.Manage virtual project teams as required.
Customer Relationship Management
Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business.
Sales / Financial Support
Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.Generate accurate forecasts for in-house planning and budgeting purposes as requested.Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.Agree billing plans for customers alongside account management and billing teams.
Process Management and Improvement
Ensure projects have met key milestones before they progress to subsequent delivery stages.Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.Ensure internal systems and reporting tools are maintained to reflect the current state of a project.Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.
The successful candidate will demonstrate:
A Bachelor's degree in STEM or equivalent.Strong experience in project management or project delivery in the technology sector.Proven experience of consistently achieving and surpassing customer expectations.Proven ability to effectively manage projects from start to finish and work to a deadline.Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software.Strong communication, organisational and interpersonal skills.Proven ability to solve problems creatively.The ability to motivate others to deliver.Proof of eligibility to work in the USA or valid work visa if applicable.
About the Company:
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,
storm® , we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development through the Rising Star and Women in Tech programs.
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Working closely with our sales team, you will be responsible for managing client relationships and implementing a fast-paced, cost-effective and customer-oriented delivery experience to a high level of customer satisfaction.
As a Project Manager, you will be responsible for:Project Delivery
Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.Ensure projects are delivered within tolerance: time to project completion date, cost and quality.Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.Establish an appropriate test plan according to customer requirements.Manage virtual project teams as required.
Customer Relationship Management
Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business.
Sales / Financial Support
Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.Generate accurate forecasts for in-house planning and budgeting purposes as requested.Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.Agree billing plans for customers alongside account management and billing teams.
Process Management and Improvement
Ensure projects have met key milestones before they progress to subsequent delivery stages.Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.Ensure internal systems and reporting tools are maintained to reflect the current state of a project.Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.
The successful candidate will demonstrate:
A Bachelor's degree in STEM or equivalent.Strong experience in project management or project delivery in the technology sector.Proven experience of consistently achieving and surpassing customer expectations.Proven ability to effectively manage projects from start to finish and work to a deadline.Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software.Strong communication, organisational and interpersonal skills.Proven ability to solve problems creatively.The ability to motivate others to deliver.Proof of eligibility to work in the USA or valid work visa if applicable.
About the Company:
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,
storm® , we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development through the Rising Star and Women in Tech programs.
#J-18808-Ljbffr