Minneapolis Public Housing Authority
Manager of HCV - Operations
Minneapolis Public Housing Authority, Minneapolis, Minnesota, United States, 55400
Internal Close Date:
October 1, 2024
Grade Level:
M-1
Salary:
$80,995 - 121,493 per year
Salary Note:
Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.
Department/Location:
Housing Choice Voucher (HCV)
Summary
The primary purpose of this position is to supervise and assign team of HCV staff, ensuring that MPHA meets the HUD requirements and local regulations while assisting participants and owners. The incumbent oversees The Housing Choice Voucher department’s quality assurance, technical assistance, and housing inspection work.
All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Authority”) mission, vision, and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
Responsible for living out and demonstrating the Mission of MPHA and the Core Values of the HCV department – Teamwork, Compassion, Accountability, Integrity, and Communication.
Directs the work of Administrative and Quality Assurance, and Housing Inspections staff by assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting and training new staff, acting on employee problems, and recommending and implementing discipline.
Leads the HCV inspection team in ensuring the successful completion of all aspects of the housing inspection functions, and ensuring quality, safe, and affordable housing for MPHA residents. The incumbent will be responsible for monitoring all phases of the inspection process, including program compliance, problem resolution, and report preparation and presentation.
Ensures participants are living in high-quality housing by overseeing the successful administration of HCV’s dedicated team of housing inspectors and fostering a high-performing customer service and compliance-oriented environment.
Oversees the successful implementation and execution of compliance initiatives such as audits and participant files, submitting required reports to HUD and clearing associated errors, and reviewing and disbursing monthly rent roll payments.
Serves as the internal subject matter expert on HUD regulations and regulatory updates.
Initiate the Section 8 payment process and review payments for accuracy. Approves payment register on prescribed timeline. Identified and ensures landlord recoupments are processed in a timely manner.
Maintains and updates Section 8 software for program-related charges. Troubleshoots software processing issues and consults with others as needed to identify resolutions.
Prepares HUD’s Voucher Management System report and maintains backup information to support reported amounts. Identifies reporting issues and works to resolve them.
Responsible for working with other housing authorities and staff to identify and resolve portability transaction discrepancies and outstanding balances. Makes recommendations for resolution and implements the adjustments.
Ensures compliance with HUD regulations, federal, state, and local laws and ordinances, and MPHA guidelines.
Manages the organization of vendor and other department invoices and ensures the timely processing of payment for outstanding balances.
Ensures the HCV Department identifies, documents, and then implements all updates to operating procedures and forms as they pertain to the administration of Housing Choice Vouchers by MPHA.
Coordinates and leads department on all HUD and City/State/Federal audits.
Collaborates with the team and with the rest of the department to identify ways to organize the office space for efficiency, safety, and positive engagement between each staff member and between staff and our participants.
Facilitates HCV staff in continuous improvement efforts and shows leadership in this area by supporting the team in identifying and implementing opportunities for operational excellence.
Assists with preparing annual department budget request for HCV, approves and monitors expenditures under Operations oversight, and maintains fund within budget limits. Monitors timely expenditures of non-routine funds and resolves discrepancies.
Participates in regular meetings with public officials, residents, boards, and staff from other authorities to discuss problems, programs, and plan for future activities.
Performs audits of performance and service levels of staff and department operations to determine participant satisfaction and cost effectiveness. Coordinates work with HCV Management and advises on new or improved methods of service delivery.
Responds to staff inquiries, provides guidance and direction regarding HCV and portability-related regulations, policies, and procedures.
Assists with monthly reports to Board of Directors.
Oversees ongoing compliance with all data entry, and data privacy protocols.
Coordinates with Finance on owner payment issues.
Pulls weekly, monthly, and quarterly reports from the data management system in order to provide management and staff with status updates and to review staff workload.
Ensures that phones are answered in a timely manner and appropriate responses are provided, visitors are greeted and registered and promptly referred to the appropriate staff member.
Manages the scheduling of interpreters and hearings and serves as a lead HCV Hearing Officer for informal reviews and hearings.
Performs other related duties as assigned.
Behavioral Competencies
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.
Strategic Capability: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Decisions are based on ethical and social responsible principles.
Program and Project Management: Plans, manages, and evaluates specific activities in order to deliver the desired outputs.
Work Environment
This position includes an option for a voluntary hybrid telecommuting arrangement, following successful completion of the initial training program and in coordination with the supervisor. This option will be discussed during the interview process.
Please note that hybrid telework arrangements are only an option when the telework location is in the State of Minnesota.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Half of the incumbent’s time is spent in an office environment. The noise level in the work environment is usually moderate. The other half is spent at the various Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment.
Education and/or Experience
Bachelor’s Degree in public administration, business administration, engineering, or a related field and a minimum of five (5) years of experience in public and/or assisted housing, including a minimum of two (2) years in a supervisory capacity. An equivalent combination of education and experience may be considered. Must have demonstrated experience in working with enterprise application software systems, and in interpreting and applying program regulations. Must have the ability to write and explain technical requirements and administers grants contracts.
Must possess, or have the ability, to obtain a Public Housing Manager Certification, within established guidelines by HUD and MPHA.
Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
#J-18808-Ljbffr
October 1, 2024
Grade Level:
M-1
Salary:
$80,995 - 121,493 per year
Salary Note:
Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.
Department/Location:
Housing Choice Voucher (HCV)
Summary
The primary purpose of this position is to supervise and assign team of HCV staff, ensuring that MPHA meets the HUD requirements and local regulations while assisting participants and owners. The incumbent oversees The Housing Choice Voucher department’s quality assurance, technical assistance, and housing inspection work.
All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Authority”) mission, vision, and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
Responsible for living out and demonstrating the Mission of MPHA and the Core Values of the HCV department – Teamwork, Compassion, Accountability, Integrity, and Communication.
Directs the work of Administrative and Quality Assurance, and Housing Inspections staff by assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting and training new staff, acting on employee problems, and recommending and implementing discipline.
Leads the HCV inspection team in ensuring the successful completion of all aspects of the housing inspection functions, and ensuring quality, safe, and affordable housing for MPHA residents. The incumbent will be responsible for monitoring all phases of the inspection process, including program compliance, problem resolution, and report preparation and presentation.
Ensures participants are living in high-quality housing by overseeing the successful administration of HCV’s dedicated team of housing inspectors and fostering a high-performing customer service and compliance-oriented environment.
Oversees the successful implementation and execution of compliance initiatives such as audits and participant files, submitting required reports to HUD and clearing associated errors, and reviewing and disbursing monthly rent roll payments.
Serves as the internal subject matter expert on HUD regulations and regulatory updates.
Initiate the Section 8 payment process and review payments for accuracy. Approves payment register on prescribed timeline. Identified and ensures landlord recoupments are processed in a timely manner.
Maintains and updates Section 8 software for program-related charges. Troubleshoots software processing issues and consults with others as needed to identify resolutions.
Prepares HUD’s Voucher Management System report and maintains backup information to support reported amounts. Identifies reporting issues and works to resolve them.
Responsible for working with other housing authorities and staff to identify and resolve portability transaction discrepancies and outstanding balances. Makes recommendations for resolution and implements the adjustments.
Ensures compliance with HUD regulations, federal, state, and local laws and ordinances, and MPHA guidelines.
Manages the organization of vendor and other department invoices and ensures the timely processing of payment for outstanding balances.
Ensures the HCV Department identifies, documents, and then implements all updates to operating procedures and forms as they pertain to the administration of Housing Choice Vouchers by MPHA.
Coordinates and leads department on all HUD and City/State/Federal audits.
Collaborates with the team and with the rest of the department to identify ways to organize the office space for efficiency, safety, and positive engagement between each staff member and between staff and our participants.
Facilitates HCV staff in continuous improvement efforts and shows leadership in this area by supporting the team in identifying and implementing opportunities for operational excellence.
Assists with preparing annual department budget request for HCV, approves and monitors expenditures under Operations oversight, and maintains fund within budget limits. Monitors timely expenditures of non-routine funds and resolves discrepancies.
Participates in regular meetings with public officials, residents, boards, and staff from other authorities to discuss problems, programs, and plan for future activities.
Performs audits of performance and service levels of staff and department operations to determine participant satisfaction and cost effectiveness. Coordinates work with HCV Management and advises on new or improved methods of service delivery.
Responds to staff inquiries, provides guidance and direction regarding HCV and portability-related regulations, policies, and procedures.
Assists with monthly reports to Board of Directors.
Oversees ongoing compliance with all data entry, and data privacy protocols.
Coordinates with Finance on owner payment issues.
Pulls weekly, monthly, and quarterly reports from the data management system in order to provide management and staff with status updates and to review staff workload.
Ensures that phones are answered in a timely manner and appropriate responses are provided, visitors are greeted and registered and promptly referred to the appropriate staff member.
Manages the scheduling of interpreters and hearings and serves as a lead HCV Hearing Officer for informal reviews and hearings.
Performs other related duties as assigned.
Behavioral Competencies
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.
Strategic Capability: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Decisions are based on ethical and social responsible principles.
Program and Project Management: Plans, manages, and evaluates specific activities in order to deliver the desired outputs.
Work Environment
This position includes an option for a voluntary hybrid telecommuting arrangement, following successful completion of the initial training program and in coordination with the supervisor. This option will be discussed during the interview process.
Please note that hybrid telework arrangements are only an option when the telework location is in the State of Minnesota.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Half of the incumbent’s time is spent in an office environment. The noise level in the work environment is usually moderate. The other half is spent at the various Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment.
Education and/or Experience
Bachelor’s Degree in public administration, business administration, engineering, or a related field and a minimum of five (5) years of experience in public and/or assisted housing, including a minimum of two (2) years in a supervisory capacity. An equivalent combination of education and experience may be considered. Must have demonstrated experience in working with enterprise application software systems, and in interpreting and applying program regulations. Must have the ability to write and explain technical requirements and administers grants contracts.
Must possess, or have the ability, to obtain a Public Housing Manager Certification, within established guidelines by HUD and MPHA.
Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
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