Access TeleCare
Associate Director, Customer Success at SOC Telemed, Inc. in Remote
Access TeleCare, Dallas, Texas, United States, 75215
Associate Director, Customer Success
at SOC Telemed, Inc. in RemoteSummary/Objective
The Associate Director, Customer Success will work closely with customer executives at hospitals, health systems and similar facilities to provide valued guidance with regard to strategy, objectives and definition of future SOC platform opportunities.Essential Functions
Own the overall customer experience in your assigned territory and manage the customer relationship post-implementation.Articulate service line value and facilitate resolution to customer inquiries.Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts Departments to drive customer initiatives within the organization.Perform monthly calls and bi-annual business reviews with your book of business to maintain customer health and strengthen the customer partnership.Directly influence our clients' experiences at the executive leadership level and serve as the escalation point for any satisfaction issues in the relationship.Grow the relationship with our customers through up-sell and cross-sell activities.Balance your role as a customer advocate and strong representative of SOC with some oversight and supervision.Requirements Qualifications
Minimum Required:Bachelor's Degree.2-3 years of experience in a customer-facing account management role within the healthcare industry or related field, or direct hospital leadership experience.Other Required:Ability to apply strategic, critical and analytic thinking skills to facilitate resolution to customer issues and requests.Strongly comfortable with communicating with and/or presenting to any level of employee in a hospital setting (c-suite, clinical, both nurse & physicians, credentialing, quality, and IT staff).Prepared to act as the subject matter expert on your clients with internal SOC stakeholders, reporting on trends, issues, and opportunities that will help us to improve product offerings and operations.Organized and project management oriented.Interested in working with current clients rather than prospecting and calling on new business.Successful use of CRM applications for documentation and gathering information.Ability to communicate information clearly using standard Microsoft applications: Outlook, Excel, Word, and PowerPoint.Ability to organize data to communicate during face-to-face, video, or phone-based meetings (internally and externally).Flexible and ability to travel (40%-50%) within territory & corporate offices (Monday - Friday).Must be able to read, write, speak fluently and comprehend the English language.Preferred:
Familiar with healthcare or hospital terminology, departments, and roles.Additional Eligibility Requirements
Salary Range:
$80KMinimum Qualification:
Account Management, SalesEstimated Salary:
$20 to $28 per hour based on qualifications.Company Information
Access TeleCare (previously SOC Telemed) is the leading national provider of acute telemedicine technology and solutions to hospitals, health systems, post-acute providers, physician networks, and value-based care organizations since 2004. Built on proven and scalable infrastructure as an enterprise-wide solution, Access TeleCare’s technology platform, Telemed IQ, rapidly deploys and seamlessly optimizes telemedicine programs across the continuum of care. Access TeleCare provides a supportive and dedicated partner presence, virtually delivering patient care through teleNeurology, telePsychiatry, teleCritical Care, telePulmonology, teleCardiology, teleInfectious Disease, teleNephrology, teleMaternal-Fetal Medicine and other service lines, enabling healthcare organizations to build sustainable telemedicine programs across clinical specialties. Access TeleCare enables organizations to enrich their care models and touch more lives by supplying healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. The company was the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception. For more information, visit www.accesstelecare.com.Company Specialties:Neurology, Psychiatry, Critical Care, telemedicine, telehealth, teleNeurology, telePsychiatry, teleICU, Telemedicine Platform, telestroke, Cardiology, Nephrology, Endocrinology, Critical Care, and Maternal-Fetal Medicine.
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at SOC Telemed, Inc. in RemoteSummary/Objective
The Associate Director, Customer Success will work closely with customer executives at hospitals, health systems and similar facilities to provide valued guidance with regard to strategy, objectives and definition of future SOC platform opportunities.Essential Functions
Own the overall customer experience in your assigned territory and manage the customer relationship post-implementation.Articulate service line value and facilitate resolution to customer inquiries.Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts Departments to drive customer initiatives within the organization.Perform monthly calls and bi-annual business reviews with your book of business to maintain customer health and strengthen the customer partnership.Directly influence our clients' experiences at the executive leadership level and serve as the escalation point for any satisfaction issues in the relationship.Grow the relationship with our customers through up-sell and cross-sell activities.Balance your role as a customer advocate and strong representative of SOC with some oversight and supervision.Requirements Qualifications
Minimum Required:Bachelor's Degree.2-3 years of experience in a customer-facing account management role within the healthcare industry or related field, or direct hospital leadership experience.Other Required:Ability to apply strategic, critical and analytic thinking skills to facilitate resolution to customer issues and requests.Strongly comfortable with communicating with and/or presenting to any level of employee in a hospital setting (c-suite, clinical, both nurse & physicians, credentialing, quality, and IT staff).Prepared to act as the subject matter expert on your clients with internal SOC stakeholders, reporting on trends, issues, and opportunities that will help us to improve product offerings and operations.Organized and project management oriented.Interested in working with current clients rather than prospecting and calling on new business.Successful use of CRM applications for documentation and gathering information.Ability to communicate information clearly using standard Microsoft applications: Outlook, Excel, Word, and PowerPoint.Ability to organize data to communicate during face-to-face, video, or phone-based meetings (internally and externally).Flexible and ability to travel (40%-50%) within territory & corporate offices (Monday - Friday).Must be able to read, write, speak fluently and comprehend the English language.Preferred:
Familiar with healthcare or hospital terminology, departments, and roles.Additional Eligibility Requirements
Salary Range:
$80KMinimum Qualification:
Account Management, SalesEstimated Salary:
$20 to $28 per hour based on qualifications.Company Information
Access TeleCare (previously SOC Telemed) is the leading national provider of acute telemedicine technology and solutions to hospitals, health systems, post-acute providers, physician networks, and value-based care organizations since 2004. Built on proven and scalable infrastructure as an enterprise-wide solution, Access TeleCare’s technology platform, Telemed IQ, rapidly deploys and seamlessly optimizes telemedicine programs across the continuum of care. Access TeleCare provides a supportive and dedicated partner presence, virtually delivering patient care through teleNeurology, telePsychiatry, teleCritical Care, telePulmonology, teleCardiology, teleInfectious Disease, teleNephrology, teleMaternal-Fetal Medicine and other service lines, enabling healthcare organizations to build sustainable telemedicine programs across clinical specialties. Access TeleCare enables organizations to enrich their care models and touch more lives by supplying healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. The company was the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception. For more information, visit www.accesstelecare.com.Company Specialties:Neurology, Psychiatry, Critical Care, telemedicine, telehealth, teleNeurology, telePsychiatry, teleICU, Telemedicine Platform, telestroke, Cardiology, Nephrology, Endocrinology, Critical Care, and Maternal-Fetal Medicine.
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