Murad
Manager- Sales Operations
Murad, El Segundo, California, United States, 90245
Murad Skincare has a 30-year legacy of developing clinically proven products that are backed by science and cruelty-free. Founded by dermatologist Dr. Howard Murad, we follow four pillars of wellness to create products and experiences for happier lives: Eat your water, be kind to your mind, nourish your skin, and awaken your body. We’re proud to be part of the Unilever prestige family that works every day towards enhancing sustainability and inclusivity. We stand against discrimination and hate, and actively advocate for inclusion: so much so that one of our core values is respect, connect, and appreciate. Our team members are as diverse as they are talented—each bringing a unique perspective to an environment that encourages coloring outside of the lines, speaking up, and collaboration—and we’re ready for you to join our team!
The Manager of Sales Operations will be responsible for working in partnership with the Sales Leads to guide sales goal delivery by monitoring and creating precise inventory and product forecasting, decision support and business process improvement to enable the growth of certain channels of the business. Operating as a business partner to the Sales team, the Manager will contribute to developing sales strategy and initiatives, creating annualized sales budgets, and supporting account activities. Collaborating closely with Demand Planning, Supply Chain Planning, Order Management and Logistics teams, the Manager will ensure that Account inventory needs are being anticipated and met to achieve our sales goals.
ResponsibilitiesBudgeting and Financial Sales
Work closely with Senior Sales Manager to develop annualized turnover budgets and monthly sales flowDeliver monthly net shipments to achieve monthly, quarterly, and annual sales objectivesManage and oversee accruals and deductionsEnsuring forecast alignment with Demand Planning team reconciles with financial sales projectionsDevelop sku level and financial launch sell-in plans and annualized forecastsProvide finance team with month end reforecast plans for current year based on sales trendsOwns dashboards of sales reporting – both sell in & sell thru on a weekly/monthly basisOperations
Partner with Supply Chain Planning team to determine ideal inventory levels for optimum customer serviceMonitor inventory levels in top skus in order to take advantage of incremental promotional or secondary placement opportunitiesPartner with account management team to ensure alignment on inventory lifts needed to support promotional or secondary activityIdentify additional tools necessary to deliver and exceed expected resultsIdentify reporting needs that focus on improving business insight, efficiency, and productivity and work with analyst to develop appropriate reportingIdentify opportunities for process automation and optimizationNew Product/Allocations
Partner with retailers and account management team to ensure clear understanding of new launch strategy for innovation, sets and holiday programs in order to forecast appropriate inventory levels to support the programs and launchesProvide directional guidance on innovation forecasts by accountTrack new product, holiday and key item sales results and guide recommendations to ensure optimum sell-throughCollaborate with Marketing and Demand Planning teams on innovation launch plans, evaluating pipe and forward plan to ensure future sales needs can be supportedAccount Partnerships
Build & maintain positive business relationships with customers to facilitate results-oriented partnershipMonitor account dashboards and monitor in-stocks to identify opportunities for improvementsWork closely with retailers to review orders, OTB, WOS, Turns, etc.Attributes
Determination and gritStrong financial and analytical skillsStrong business acumen with ability to use analytics to craft a compelling storySelf-motivated & goal-oriented with superior work ethicExcellent written & verbal communications skillsProblem solver, as well as strong organizational & planning skillsAttention to detail and accuracyAbility to work under pressure, multi-task & prioritize workTeam orientedAdvanced level of skills with MS Office Suite, particularly Outlook, Word, Excel, PowerPoint.Cultural sensitivity / global mindsetRequirements/Qualifications
Experience with Consumer Goods a mustSales Operations/Planning experience with Sephora and/or Ulta requiredBachelor’s Degree in Business, Logistics, Supply Chain, Marketing/Communications, or related field3+ years in sales/business operationsAbility to generate adhoc reporting to support business needsWhat We Offer
Unlimited Paid Time OffMedical, Dental, Vision InsuranceFSA/HSALife/Accident InsuranceEmployee Assistance Program (EAP)Professional Development Resources401(k) Employer Match ProgramThis position is based in our El Segundo, CA headquarters, which is currently 40% hybrid onsite/remote work.The expected base salary for this position is $85,000 to $95,000. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. In addition to base salary, Murad offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.Murad is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Murad is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
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The Manager of Sales Operations will be responsible for working in partnership with the Sales Leads to guide sales goal delivery by monitoring and creating precise inventory and product forecasting, decision support and business process improvement to enable the growth of certain channels of the business. Operating as a business partner to the Sales team, the Manager will contribute to developing sales strategy and initiatives, creating annualized sales budgets, and supporting account activities. Collaborating closely with Demand Planning, Supply Chain Planning, Order Management and Logistics teams, the Manager will ensure that Account inventory needs are being anticipated and met to achieve our sales goals.
ResponsibilitiesBudgeting and Financial Sales
Work closely with Senior Sales Manager to develop annualized turnover budgets and monthly sales flowDeliver monthly net shipments to achieve monthly, quarterly, and annual sales objectivesManage and oversee accruals and deductionsEnsuring forecast alignment with Demand Planning team reconciles with financial sales projectionsDevelop sku level and financial launch sell-in plans and annualized forecastsProvide finance team with month end reforecast plans for current year based on sales trendsOwns dashboards of sales reporting – both sell in & sell thru on a weekly/monthly basisOperations
Partner with Supply Chain Planning team to determine ideal inventory levels for optimum customer serviceMonitor inventory levels in top skus in order to take advantage of incremental promotional or secondary placement opportunitiesPartner with account management team to ensure alignment on inventory lifts needed to support promotional or secondary activityIdentify additional tools necessary to deliver and exceed expected resultsIdentify reporting needs that focus on improving business insight, efficiency, and productivity and work with analyst to develop appropriate reportingIdentify opportunities for process automation and optimizationNew Product/Allocations
Partner with retailers and account management team to ensure clear understanding of new launch strategy for innovation, sets and holiday programs in order to forecast appropriate inventory levels to support the programs and launchesProvide directional guidance on innovation forecasts by accountTrack new product, holiday and key item sales results and guide recommendations to ensure optimum sell-throughCollaborate with Marketing and Demand Planning teams on innovation launch plans, evaluating pipe and forward plan to ensure future sales needs can be supportedAccount Partnerships
Build & maintain positive business relationships with customers to facilitate results-oriented partnershipMonitor account dashboards and monitor in-stocks to identify opportunities for improvementsWork closely with retailers to review orders, OTB, WOS, Turns, etc.Attributes
Determination and gritStrong financial and analytical skillsStrong business acumen with ability to use analytics to craft a compelling storySelf-motivated & goal-oriented with superior work ethicExcellent written & verbal communications skillsProblem solver, as well as strong organizational & planning skillsAttention to detail and accuracyAbility to work under pressure, multi-task & prioritize workTeam orientedAdvanced level of skills with MS Office Suite, particularly Outlook, Word, Excel, PowerPoint.Cultural sensitivity / global mindsetRequirements/Qualifications
Experience with Consumer Goods a mustSales Operations/Planning experience with Sephora and/or Ulta requiredBachelor’s Degree in Business, Logistics, Supply Chain, Marketing/Communications, or related field3+ years in sales/business operationsAbility to generate adhoc reporting to support business needsWhat We Offer
Unlimited Paid Time OffMedical, Dental, Vision InsuranceFSA/HSALife/Accident InsuranceEmployee Assistance Program (EAP)Professional Development Resources401(k) Employer Match ProgramThis position is based in our El Segundo, CA headquarters, which is currently 40% hybrid onsite/remote work.The expected base salary for this position is $85,000 to $95,000. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. In addition to base salary, Murad offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.Murad is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Murad is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
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