Ampcus Inc
Project Manager
Ampcus Inc, Ashburn, Virginia, United States, 22011
Employer Industry: Technology and Business Consulting Services
Why consider this job opportunity:Opportunity for career advancement and growth within the organizationWork in a dynamic environment managing enterprise-wide Contact Center solutionsEngage with cutting-edge technologies such as Genesys Cloud and IVRCollaborative and supportive team cultureChance to lead high-performance virtual teams and manage complex projects
What to Expect (Job Responsibilities):Manage all aspects of project delivery using the Professional Services Project Delivery ModelPlan and execute complex Genesys Cloud Call Center technology project lifecycle implementationsProvide project managerial leadership for moderate to large-scale projects with significant revenue riskTrack and present project metrics to management, ensuring accountability for project timelines and budgetsFacilitate the definition and documentation of project requirements, scope, and deliverables
What is Required (Qualifications):Bachelor’s degree or four or more years of relevant work experienceFour or more years of project management experience in the Genesys Cloud Contact Center Services areaActive PMP certificationExperience with Genesys, Avaya, and IVR technologies (CPE)Proficient in Microsoft Office Suite (Project, Word, Excel, and Visio)
How to Stand Out (Preferred Qualifications):Eight or more years of project management experience in the Contact Center Services areaStrong program and project governance skillsExperience with Agile and Waterfall project methodologiesExpert-level client relationship management skillsGenesys technology certification
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Why consider this job opportunity:Opportunity for career advancement and growth within the organizationWork in a dynamic environment managing enterprise-wide Contact Center solutionsEngage with cutting-edge technologies such as Genesys Cloud and IVRCollaborative and supportive team cultureChance to lead high-performance virtual teams and manage complex projects
What to Expect (Job Responsibilities):Manage all aspects of project delivery using the Professional Services Project Delivery ModelPlan and execute complex Genesys Cloud Call Center technology project lifecycle implementationsProvide project managerial leadership for moderate to large-scale projects with significant revenue riskTrack and present project metrics to management, ensuring accountability for project timelines and budgetsFacilitate the definition and documentation of project requirements, scope, and deliverables
What is Required (Qualifications):Bachelor’s degree or four or more years of relevant work experienceFour or more years of project management experience in the Genesys Cloud Contact Center Services areaActive PMP certificationExperience with Genesys, Avaya, and IVR technologies (CPE)Proficient in Microsoft Office Suite (Project, Word, Excel, and Visio)
How to Stand Out (Preferred Qualifications):Eight or more years of project management experience in the Contact Center Services areaStrong program and project governance skillsExperience with Agile and Waterfall project methodologiesExpert-level client relationship management skillsGenesys technology certification
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