JPMorgan Chase & Co.
Senior Associate - Product Manager - Payments
JPMorgan Chase & Co., Wilmington, Delaware, us, 19894
The Connected Commerce Payments organization is a team of highly talented product leaders focused on delivering innovative and secure payment experiences and platforms. We’re transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Senior Product Associate in the Payments team, you contribute to the team by leveraging your expertise to partner with stakeholders in Product, Technology and Operations teams across the firm to identify opportunities and ideate solutions to solve wire operational, control and customer experience issues, create the strategy for deploying these solutions, and hold partners accountable for executing these enhancements.
This role will focus on making a significant impact in the products integrity, and ultimately customer experience, by ensuring we are treating customers fairly and meeting our regulatory obligations across the End-to-End Wires Customer Experience.
Job Responsibilities
Create and manage End-to-End Control Reporting Dashboard for tracking product health across the firm
Identify weaknesses in End-to-End framework and develop actionable solutions
Work with analytics team to develop and manage KPIs and control monitoring activities
Present leadership updates on status of overall framework
Ensure framework is in adherence with firms policies and standards
Oversee and provide leadership updates on audit activity within the End-to-End framework
Manage and report on product initiatives with control and compliance related impacts
Serve as the point of contact for coordinating issues and action plans for End-to-End framework
Assist in driving Objectives and Key Results (OKR)
Required Qualifications, Capabilities, and Skills
3+ years of experience or equivalent expertise in product management, control management, project management
Experience in identifying opportunities and delivering solutions in a complex organization
Experience in managing a successful control environment, including audits and external regulatory reviews
Analytical skills to interpret data, make recommendations and communicate them effectively
Ability to work effectively in a matrix management organization in a fast paced environment
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
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As a Senior Product Associate in the Payments team, you contribute to the team by leveraging your expertise to partner with stakeholders in Product, Technology and Operations teams across the firm to identify opportunities and ideate solutions to solve wire operational, control and customer experience issues, create the strategy for deploying these solutions, and hold partners accountable for executing these enhancements.
This role will focus on making a significant impact in the products integrity, and ultimately customer experience, by ensuring we are treating customers fairly and meeting our regulatory obligations across the End-to-End Wires Customer Experience.
Job Responsibilities
Create and manage End-to-End Control Reporting Dashboard for tracking product health across the firm
Identify weaknesses in End-to-End framework and develop actionable solutions
Work with analytics team to develop and manage KPIs and control monitoring activities
Present leadership updates on status of overall framework
Ensure framework is in adherence with firms policies and standards
Oversee and provide leadership updates on audit activity within the End-to-End framework
Manage and report on product initiatives with control and compliance related impacts
Serve as the point of contact for coordinating issues and action plans for End-to-End framework
Assist in driving Objectives and Key Results (OKR)
Required Qualifications, Capabilities, and Skills
3+ years of experience or equivalent expertise in product management, control management, project management
Experience in identifying opportunities and delivering solutions in a complex organization
Experience in managing a successful control environment, including audits and external regulatory reviews
Analytical skills to interpret data, make recommendations and communicate them effectively
Ability to work effectively in a matrix management organization in a fast paced environment
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
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